North America
/Portals/0/NADevEventsImages/online courses icon & webinars_80.png

GBTA Collaboratory Series: Traveler Experience & Wellbeing

Event Start Date: Sep 8, 2021 10:00 AM

Event End Date: Sep 8, 2021 12:00 PM

Event Locations
North America

Save To Calendar

Save To Google Calendar

GBTA Collaboratory Series: Traveler Experience & Wellbeing




Date & Time:

September 8, 2021, 10:00 AM - 12:00 PM ET


Welcome/Overview of the Day

Suzanne Neufang, CEO, GBTA


10:00-10:30      The 2020s: TSA’s Plans for a Streamlined Travel Experience

In this session, learn about TSA's vision for a streamlined and contactless air travel experience for TSA PreCheck® passengers, including expanded enrollment options and touchless curb-to-gate identity solutions.  Participants will receive an update on the technology TSA is now testing at select airports, and hear how COVID-19 precautions have already improved the checkpoint experience nationwide.


Anne Walbridge - Traveler Populations, Branch Manager, Enrollment Services and Vetting Programs, Transportation Security Administration

Marc Lerro – Marketing Manager, Strategic Communications and Public Affairs, Transportation Security Administration


10:30-11:00       Understanding the Evolving Needs of the Road Warrior

As the travel ecosystem is ever-changing, so are the needs of the corporate business traveler.  By examining key insights and research, we identify top stressors to eliminate, touchpoints to fine-tune, and opportunities to delight across the travel journey.  Through better understanding of the Road Warrior, travel industry leaders can design purposeful experiences that restore trust and re-inspire travel.


Ranjan Goswami, SVP, Customer Experience Design, Delta Air Lines


Bryan Terry, Managing Director & Global Aviation Leader, Deloitte

Dr. Monique Smith, Emory University


11:00-11:30       Well-being in the Balance: The Cost of Travel vs. the Toll on Travelers

The impact of COVID-19 has heightened concerns and complicated the rules, concerns, and expectations that impact how travel can be conducted with traveler well-being in mind.   This session outlines the reasons traveler well-being has become a priority for travel programs. It addresses what solutions and strategies are available, balancing cost and benefits, and finally providing a vision for a dynamic travel policy that can have meaningful impact on the wellbeing of travelers without blowing up their travel budget.


Jesse Maddox, Director, Third Party Marketplace, Corporate Travel Management


11:30-11:45      Discussion and Q&A


Kristen Pratt, Vice President, Global Customer Solutions, Corporate Travel Management


Wrap-Up/Thank You/Convention Preview or Announcement

Suzanne Neufang, CEO, GBTA


Made Possible by



More information about the Collaboratory Series