{"id":1419,"date":"2022-07-20T09:52:20","date_gmt":"2022-07-20T13:52:20","guid":{"rendered":"https:\/\/gbta.org\/gbta-statement-on-house-ti-committee-hearing-on-airline-customer-service\/"},"modified":"2022-08-11T11:33:47","modified_gmt":"2022-08-11T15:33:47","slug":"gbta-statement-on-house-ti-committee-hearing-on-airline-customer-service","status":"publish","type":"post","link":"https:\/\/gbta.org\/es\/gbta-statement-on-house-ti-committee-hearing-on-airline-customer-service\/","title":{"rendered":"Declaraci\u00f3n de la GBTA sobre la audiencia del Comit\u00e9 de T&amp;I de la C\u00e1mara de Representantes sobre el servicio al cliente de las aerol\u00edneas"},"content":{"rendered":"<p>A la luz de los incidentes recientes, estamos viendo algunos avances positivos con cambios en la pol\u00edtica relacionada con la compensaci\u00f3n por denegaci\u00f3n de embarque y el uso operativo del personal de seguridad. Sin embargo, algo que claramente faltaba en el debate de hoy <a href=\"https:\/\/transportation.house.gov\/calendar\/eventsingle.aspx?EventID=401344\" target=\"_blank\" rel=\"noopener noreferrer\">Comit\u00e9 de Infraestructura y Transporte de la C\u00e1mara<\/a> La audiencia sobre servicio al cliente fue la voz del viajero de negocios. Esperamos ver avances positivos continuos, pero tambi\u00e9n esperamos que la voz del consumidor se escuche de manera destacada en este debate en el futuro.<\/p>\n<p>Recientemente, en una encuesta realizada a un grupo selecto de nuestros miembros compradores de viajes, encontramos que el 64 por ciento sent\u00eda que la \u201cDeclaraci\u00f3n de Derechos de los Pasajeros\u201d no protege adecuadamente al viajero de negocios. Adem\u00e1s, el 69 por ciento consider\u00f3 que el gobierno federal deber\u00eda llevar a cabo una revisi\u00f3n de los contratos de transporte de las aerol\u00edneas y el 69 por ciento tambi\u00e9n consider\u00f3 que deber\u00eda aumentarse el l\u00edmite de compensaci\u00f3n por \u201cgolpes involuntarios\u201d.<\/p>\n<p>Varios miembros del Comit\u00e9, incluido el presidente Bill Shuster y el miembro de mayor rango Peter DeFazio, sugirieron que los contratos de transporte son demasiado complicados y deber\u00edan ser m\u00e1s simples para que el consumidor comprenda sus derechos como cliente. Estas pr\u00e1cticas se han adoptado actualmente en la Uni\u00f3n Europea.<\/p>\n<p>El a\u00f1o pasado, GBTA cre\u00f3 la <em><a href=\"https:\/\/gbta.org\/es\/SiteCollectionDocuments\/NewsReleases\/RulesoftheRoad_FINAL.pdf\/\" target=\"_blank\" rel=\"noopener noreferrer\">Reglas de las carreteras<\/a><\/em> hacer que los sistemas de viajes globales sean m\u00e1s seguros, m\u00e1s confiables y un mejor lugar para realizar y facilitar negocios. Alentamos a todos los proveedores y responsables pol\u00edticos a tomar estas <em>Normas<\/em>\u00a0en cuenta al tomar decisiones sobre productos o pol\u00edticas.<\/p>","protected":false},"excerpt":{"rendered":"<p>A la luz de los incidentes recientes, estamos viendo algunos desarrollos positivos con cambios en la pol\u00edtica relacionada con la compensaci\u00f3n por embarque denegado y el uso operativo del personal de seguridad. Sin embargo, algo que claramente faltaba en la audiencia del Comit\u00e9 de Transporte e Infraestructura de la C\u00e1mara de Representantes sobre el servicio al cliente de hoy era la voz del viajero de negocios. Esperamos ver\u2026<\/p>","protected":false},"author":25,"featured_media":1309,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","om_disable_all_campaigns":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[114,37],"tags":[748,264,991,92,64,58,706,391],"class_list":["post-1419","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-airlines-and-aviation","category-research-and-travel-trends","tag-airline","tag-airlines","tag-committee","tag-congress","tag-government","tag-house","tag-rules-of-the-road","tag-transportation"],"acf":[],"featured_image_src_large":["https:\/\/gbta.org\/wp-content\/uploads\/AirplaneNightSky-1-1024x683.jpg",1024,683,true],"author_info":{"display_name":"jcampbell","author_link":"https:\/\/gbta.org\/es\/author\/jcampbell\/"},"comment_info":"","category_info":[{"term_id":114,"name":"Airlines 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