{"id":1033,"date":"2022-07-20T09:39:56","date_gmt":"2022-07-20T13:39:56","guid":{"rendered":"https:\/\/gbta.org\/expanding-roles-in-the-cards-for-tmcs\/"},"modified":"2022-08-11T11:33:20","modified_gmt":"2022-08-11T15:33:20","slug":"expanding-roles-in-the-cards-for-tmcs","status":"publish","type":"post","link":"https:\/\/gbta.org\/fr\/expanding-roles-in-the-cards-for-tmcs\/","title":{"rendered":"Extension des r\u00f4les dans les cartes pour les TMC"},"content":{"rendered":"<p>UN <a href=\"https:\/\/gbta.org\/fr\/PressReleases\/Pages\/rls_1203152.aspx\/?Source=http:\/\/www.gbta.org\/lists\/news\/Allitems_all.aspx\">\u00e9tude r\u00e9cente de la Fondation GBTA<\/a>, parrain\u00e9 par Concur, a examin\u00e9 comment les programmes de voyages d&#039;affaires continuent de s&#039;adapter au monde en constante \u00e9volution d&#039;aujourd&#039;hui. Il s&#039;est concentr\u00e9 sur la fa\u00e7on dont les soci\u00e9t\u00e9s de gestion de voyages (TMC) servent les entreprises et les voyageurs d&#039;affaires en sondant \u00e0 la fois les acheteurs de voyages et les voyageurs eux-m\u00eames.<\/p>\n<p>Parlons des priorit\u00e9s pour les cinq prochaines ann\u00e9es. Les acheteurs de voyages aux \u00c9tats-Unis et au Royaume-Uni \u00e9num\u00e8rent tous deux l&#039;analyse des donn\u00e9es\/la mesure de la performance\/les rapports\u00a0; les \u00e9conomies de co\u00fbts r\u00e9alis\u00e9es gr\u00e2ce au programme de voyage et l&#039;am\u00e9lioration de l&#039;exp\u00e9rience des voyageurs parmi leurs trois principaux domaines dans lesquels ils souhaitent que leur TMC s&#039;am\u00e9liore.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1576\" src=\"http:\/\/blog.gbta.org\/wp-content\/uploads\/2016\/01\/ConcurPost1_USBuyerPriorities.png\" alt=\"ConcurPost1_USBuyerPriorities\" width=\"431\" height=\"558\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1575\" src=\"http:\/\/blog.gbta.org\/wp-content\/uploads\/2016\/01\/ConcurPost1_UKBuyerPriorities.png\" alt=\"ConcurPost1_UKBuyerPriorities\" width=\"480\" height=\"601\" \/><br \/>\nL&#039;analyse des donn\u00e9es, les rapports et les \u00e9conomies de co\u00fbts ne sont gu\u00e8re surprenants. Avec un niveau aussi \u00e9lev\u00e9 d&#039;acheteurs de voyages (48\u00a0% aux \u00c9tats-Unis et 46\u00a0% au Royaume-Uni), indiquant que l&#039;am\u00e9lioration de l&#039;exp\u00e9rience des voyageurs est une priorit\u00e9 importante dans les ann\u00e9es \u00e0 venir, cela sugg\u00e8re toutefois que les acheteurs souhaitent voir les TMC continuer \u00e0 se d\u00e9velopper au-del\u00e0 de leur r\u00f4le traditionnel. .<\/p>\n<p>Il ne s&#039;agit plus seulement d&#039;aider \u00e0 tirer parti des d\u00e9penses, \u00e0 favoriser la conformit\u00e9 et \u00e0 am\u00e9liorer l&#039;efficacit\u00e9 des processus. Au lieu de cela, les acheteurs souhaitent \u00e9galement que les TMC am\u00e9liorent la satisfaction des voyageurs, probablement en fournissant de meilleurs produits et services aux voyageurs.<\/p>\n<p><strong>\u00c0 quoi cela ressemble-t-il pour les voyageurs d&#039;affaires\u00a0?<br \/>\n<\/strong>Aux \u00c9tats-Unis, nous avons demand\u00e9 aux voyageurs d&#039;affaires ce qu&#039;ils souhaitaient voir leur entreprise\/TMC am\u00e9liorer pour am\u00e9liorer leur exp\u00e9rience de voyage d&#039;affaires. Alors que les voyageurs ont indiqu\u00e9 une vari\u00e9t\u00e9 d&#039;\u00e9l\u00e9ments, la commodit\u00e9 du voyage, le changement ou la modification des r\u00e9servations \u00e0 court pr\u00e9avis et la rapidit\u00e9\/facilit\u00e9\/commodit\u00e9 du processus de r\u00e9servation ont \u00e9t\u00e9 les plus souvent s\u00e9lectionn\u00e9s parmi les cinq premiers.<\/p>\n<p>Fait int\u00e9ressant, quatre des \u00e9l\u00e9ments \u00e9num\u00e9r\u00e9s comme priorit\u00e9s pour les voyageurs d&#039;affaires variaient en fonction de la fr\u00e9quence des voyages. Sans surprise, les voyageurs fr\u00e9quents sont les moins susceptibles de classer la d\u00e9couverte ou la comparaison d&#039;options de voyage dans leur top cinq, car ils ont probablement des fournisseurs pr\u00e9f\u00e9r\u00e9s ou connaissent d\u00e9j\u00e0 des itin\u00e9raires de compagnies a\u00e9riennes et des propri\u00e9t\u00e9s h\u00f4teli\u00e8res sp\u00e9cifiques. Cependant, les voyageurs fr\u00e9quents sont plus susceptibles d&#039;inclure le changement ou la modification d&#039;une r\u00e9servation \u00e0 court pr\u00e9avis dans leur top cinq.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1574\" src=\"http:\/\/blog.gbta.org\/wp-content\/uploads\/2016\/01\/ConcurPost1_TravelersPriorities.png\" alt=\"ConcurPost1_TravelersPriorities\" width=\"664\" height=\"275\" \/><\/p>\n<p>Au Royaume-Uni et en Australie, les voyageurs d&#039;affaires ont identifi\u00e9 le processus de r\u00e9servation comme la priorit\u00e9 absolue. Parmi les autres priorit\u00e9s cl\u00e9s, citons la commodit\u00e9 du voyage, l&#039;obtention de points de fid\u00e9lit\u00e9 pour les voyages d&#039;affaires, le co\u00fbt et le choix entre diff\u00e9rentes marques de compagnies a\u00e9riennes et d&#039;h\u00f4tels.<\/p>\n<p>Quelques diff\u00e9rences apparaissent lorsque l&#039;on compare les \u00c9tats-Unis, le Royaume-Uni et l&#039;Australie. Les voyageurs britanniques sont moins susceptibles d&#039;inclure le changement ou la modification de r\u00e9servations \u00e0 court pr\u00e9avis dans leur top cinq, par rapport aux voyageurs d&#039;affaires bas\u00e9s en Australie sont plus susceptibles que les voyageurs am\u00e9ricains d&#039;inclure le choix entre diff\u00e9rentes compagnies a\u00e9riennes et fournisseurs d&#039;h\u00f4tels et de recevoir des points de fid\u00e9lit\u00e9 pour les voyages d&#039;affaires dans leur top cinq. En outre, alors qu&#039;un quart (25\u00a0%) des voyageurs am\u00e9ricains incluent l&#039;utilisation de services de partage dans leur top cinq, seuls 15\u00a0% des voyageurs bas\u00e9s au Royaume-Uni et en Australie le font.<\/p>\n<p>L&#039;examen de ces priorit\u00e9s \u00e0 la fois pour les acheteurs et les voyageurs du monde entier pr\u00e9sente une opportunit\u00e9 \u00e9vidente pour les TMC de mieux servir les entreprises et d&#039;\u00e9largir leurs r\u00f4les \u00e0 l&#039;avenir.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Une \u00e9tude r\u00e9cente de la GBTA Foundation, parrain\u00e9e par Concur, a examin\u00e9 comment les programmes de voyages d&#039;affaires continuent de s&#039;adapter dans le monde en constante \u00e9volution d&#039;aujourd&#039;hui. Il s&#039;est concentr\u00e9 sur la fa\u00e7on dont les soci\u00e9t\u00e9s de gestion de voyages (TMC) servent les entreprises et les voyageurs d&#039;affaires en sondant \u00e0 la fois les acheteurs de voyages et les voyageurs eux-m\u00eames. Parlons des priorit\u00e9s pour les cinq prochaines ann\u00e9es. Acheteurs de voyages en\u2026<\/p>","protected":false},"author":25,"featured_media":1034,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","om_disable_all_campaigns":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[37],"tags":[496,606,48,260,447,261],"class_list":["post-1033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-research-and-travel-trends","tag-booking","tag-booking-behaviors","tag-business-travel","tag-tmc","tag-travel-buyer","tag-travel-manager"],"acf":[],"featured_image_src_large":["https:\/\/gbta.org\/wp-content\/uploads\/BusinessPeopleTravel_Graphic-1024x512.jpg",1024,512,true],"author_info":{"display_name":"jcampbell","author_link":"https:\/\/gbta.org\/fr\/author\/jcampbell\/"},"comment_info":"","category_info":[{"term_id":37,"name":"Research and Travel Trends","slug":"research-and-travel-trends","term_group":0,"term_taxonomy_id":37,"taxonomy":"category","description":"","parent":0,"count":966,"filter":"raw","cat_ID":37,"category_count":966,"category_description":"","cat_name":"Research and Travel Trends","category_nicename":"research-and-travel-trends","category_parent":0}],"tag_info":[{"term_id":496,"name":"booking","slug":"booking","term_group":0,"term_taxonomy_id":496,"taxonomy":"post_tag","description":"","parent":0,"count":14,"filter":"raw"},{"term_id":606,"name":"booking behaviors","slug":"booking-behaviors","term_group":0,"term_taxonomy_id":606,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw"},{"term_id":48,"name":"business travel","slug":"business-travel","term_group":0,"term_taxonomy_id":48,"taxonomy":"post_tag","description":"","parent":0,"count":415,"filter":"raw"},{"term_id":260,"name":"TMC","slug":"tmc","term_group":0,"term_taxonomy_id":260,"taxonomy":"post_tag","description":"","parent":0,"count":13,"filter":"raw"},{"term_id":447,"name":"travel buyer","slug":"travel-buyer","term_group":0,"term_taxonomy_id":447,"taxonomy":"post_tag","description":"","parent":0,"count":31,"filter":"raw"},{"term_id":261,"name":"travel manager","slug":"travel-manager","term_group":0,"term_taxonomy_id":261,"taxonomy":"post_tag","description":"","parent":0,"count":28,"filter":"raw"}],"taxonomy_info":{"category":[{"value":37,"label":"Research and Travel Trends"}],"post_tag":[{"value":496,"label":"booking"},{"value":606,"label":"booking behaviors"},{"value":48,"label":"business travel"},{"value":260,"label":"TMC"},{"value":447,"label":"travel buyer"},{"value":261,"label":"travel manager"}]},"mfb_rest_fields":["featured_image_src_large","author_info","comment_info","category_info","tag_info","taxonomy_info"],"_links":{"self":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/posts\/1033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/comments?post=1033"}],"version-history":[{"count":0,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/posts\/1033\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/media\/1034"}],"wp:attachment":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/media?parent=1033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/categories?post=1033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/tags?post=1033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}