{"id":1299,"date":"2022-07-20T09:49:12","date_gmt":"2022-07-20T13:49:12","guid":{"rendered":"https:\/\/gbta.org\/the-future-of-hotel-technology\/"},"modified":"2022-08-11T11:33:39","modified_gmt":"2022-08-11T15:33:39","slug":"the-future-of-hotel-technology","status":"publish","type":"post","link":"https:\/\/gbta.org\/fr\/the-future-of-hotel-technology\/","title":{"rendered":"L&#039;avenir de la technologie h\u00f4teli\u00e8re"},"content":{"rendered":"<p>Avec le <a href=\"http:\/\/www.independent.co.uk\/travel\/news-and-advice\/hotels-smart-tech-voice-activated-rooms-robots-virtual-reality-new-york-barcelona-japan-boston-a7381501.html\">introduction r\u00e9cente de chambres d&#039;h\u00f4tel \u00e0 commande vocale, de robots majordomes et de syst\u00e8mes de contr\u00f4le d&#039;acc\u00e8s biom\u00e9triques<\/a>, ce n&#039;est un secret pour personne que les cha\u00eenes h\u00f4teli\u00e8res investissent massivement dans la technologie pour am\u00e9liorer l&#039;exp\u00e9rience client. La question demeure, quelles technologies h\u00f4teli\u00e8res les voyageurs d&#039;affaires utilisent-ils actuellement et lesquelles souhaitent-ils voir propos\u00e9es \u00e0 l&#039;avenir\u00a0?<\/p>\n<p>Plus t\u00f4t cette ann\u00e9e, <a href=\"https:\/\/gbta.org\/fr\/foundation\/pressreleases\/Pages\/rls_090716.aspx\/\">une nouvelle \u00e9tude publi\u00e9e par la Fondation GBTA, en partenariat avec Best Western Hotels &amp; Resorts<\/a>, ont explor\u00e9 ces deux questions en plus des niveaux de satisfaction lors de l&#039;utilisation des technologies h\u00f4teli\u00e8res actuelles. GBTA a r\u00e9cemment organis\u00e9 un webinaire au cours duquel Lora Ellis, associ\u00e9e de Festive Road, et Monica Sanchez, directrice de recherche de la Fondation GBTA, ont pr\u00e9sent\u00e9 les r\u00e9sultats.<\/p>\n<p><a href=\"http:\/\/blog.gbta.org\/wp-content\/uploads\/2016\/11\/GBTA-Webinar-11.9.16_Page_05.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2544\" src=\"http:\/\/blog.gbta.org\/wp-content\/uploads\/2016\/11\/GBTA-Webinar-11.9.16_Page_05.jpg\" alt=\"gbta-webinar-11-9-16_page_05\" width=\"2400\" height=\"1350\" \/><\/a><\/p>\n<p>Sanchez a d\u00e9clar\u00e9 qu&#039;une majorit\u00e9 de voyageurs d&#039;affaires bas\u00e9s en Am\u00e9rique du Nord utilisent couramment des applications h\u00f4teli\u00e8res et que trois voyageurs d&#039;affaires sur cinq (61%) ont utilis\u00e9 le Wi-Fi dans la chambre ou l&#039;Internet haut d\u00e9bit disponible pour tous les clients lors de leur dernier s\u00e9jour. Elle a \u00e9galement \u00e9voqu\u00e9 la mani\u00e8re dont les applications h\u00f4teli\u00e8res et la technologie mobile sont actuellement utilis\u00e9es, notant que les voyageurs d&#039;affaires utilisent le plus souvent les applications h\u00f4teli\u00e8res pour v\u00e9rifier l&#039;\u00e9tat d&#039;une r\u00e9servation (43\u00a0%), g\u00e9rer leurs points de r\u00e9compense ou leur compte (43\u00a0%) et r\u00e9server un h\u00f4tel. rester (39 %).<\/p>\n<p><a href=\"http:\/\/blog.gbta.org\/wp-content\/uploads\/2016\/11\/GBTA-Webinar-11.9.16_Page_21.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2545\" src=\"http:\/\/blog.gbta.org\/wp-content\/uploads\/2016\/11\/GBTA-Webinar-11.9.16_Page_21.jpg\" alt=\"gbta-webinar-11-9-16_page_21\" width=\"2400\" height=\"1350\" \/><\/a><\/p>\n<p>L&#039;\u00e9tude approfondit \u00e9galement les \u00e9quipements technologiques non standard que les voyageurs d&#039;affaires souhaitent utiliser. Les voyageurs d&#039;affaires ont signal\u00e9 leur int\u00e9r\u00eat pour les prises \u00e9lectriques et USB suppl\u00e9mentaires, les services de streaming, les chargeurs dans la chambre, l&#039;entr\u00e9e sans cl\u00e9 et plus encore.<\/p>\n<p><a href=\"http:\/\/blog.gbta.org\/wp-content\/uploads\/2016\/11\/HotelTechInnovations.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2546\" src=\"http:\/\/blog.gbta.org\/wp-content\/uploads\/2016\/11\/HotelTechInnovations.png\" alt=\"hoteltechinnovations\" width=\"567\" height=\"860\" \/><\/a><\/p>\n<p>L&#039;\u00e9tude et le webinaire sont tous deux disponibles <a href=\"https:\/\/hub.gbta.org\/groups\/resources\/20\">via le Hub.<\/a> Ces sessions arrivent \u00e0 grands pas :<\/p>\n<ul>\n<li><a href=\"https:\/\/gbta.org\/fr\/Education\/Pages\/16dl1117.aspx\/\">Dans quelle mesure vos h\u00f4tels sont-ils s\u00fbrs\u00a0?<\/a> (Jeudi 17 novembre \u2013 14 h 00 HE)<\/li>\n<li><a href=\"https:\/\/gbta.org\/fr\/Education\/Pages\/16dl1122.aspx\/\">Rediffusion\u00a0: Perspectives des prix des voyages dans le monde\u00a0: tirer le meilleur parti de vos d\u00e9penses de voyage en 2017<\/a> (Mardi 22 novembre - 14 h 00, heure normale de la Chine)<\/li>\n<li><a href=\"https:\/\/gbta.org\/fr\/Education\/pages\/16dl1129.aspx\/\">Meilleures pratiques pour permettre \u00e0 vos voyageurs d&#039;adopter la gestion des d\u00e9penses<\/a> (Mardi 22 novembre \u2013 14 h 00 HE)<\/li>\n<li><a href=\"https:\/\/gbta.org\/fr\/Education\/Pages\/16dl1130.aspx\/\">Durabilit\u00e9 \u2013 Apporter de la valeur \u00e0 votre organisation<\/a> (mercredi 30 novembre \u2013 14 h 00 HE)<\/li>\n<\/ul>\n<p>Le programme complet des webinaires est disponible <a href=\"https:\/\/gbta.org\/fr\/Education\/Pages\/Webinars.aspx\/\">ici<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Avec l&#039;introduction r\u00e9cente de chambres d&#039;h\u00f4tel \u00e0 commande vocale, de robots majordomes et de syst\u00e8mes de contr\u00f4le d&#039;acc\u00e8s biom\u00e9triques, ce n&#039;est un secret pour personne que les cha\u00eenes h\u00f4teli\u00e8res investissent massivement dans la technologie pour am\u00e9liorer l&#039;exp\u00e9rience client. La question demeure, quelles technologies h\u00f4teli\u00e8res les voyageurs d&#039;affaires utilisent-ils actuellement et lesquelles souhaitent-ils voir propos\u00e9es \u00e0 l&#039;avenir\u00a0? Plus t\u00f4t cette ann\u00e9e,\u2026<\/p>","protected":false},"author":25,"featured_media":1300,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","om_disable_all_campaigns":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[247,37,457],"tags":[877,868],"class_list":["post-1299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accommodations","category-research-and-travel-trends","category-technology","tag-hotel-technology","tag-webinars"],"acf":[],"featured_image_src_large":["https:\/\/gbta.org\/wp-content\/uploads\/Fotolia_33704168_Subscription_Monthly_M-1024x683.jpg",1024,683,true],"author_info":{"display_name":"jcampbell","author_link":"https:\/\/gbta.org\/fr\/author\/jcampbell\/"},"comment_info":"","category_info":[{"term_id":247,"name":"Accommodations","slug":"accommodations","term_group":0,"term_taxonomy_id":247,"taxonomy":"category","description":"","parent":0,"count":214,"filter":"raw","cat_ID":247,"category_count":214,"category_description":"","cat_name":"Accommodations","category_nicename":"accommodations","category_parent":0},{"term_id":37,"name":"Research and Travel Trends","slug":"research-and-travel-trends","term_group":0,"term_taxonomy_id":37,"taxonomy":"category","description":"","parent":0,"count":966,"filter":"raw","cat_ID":37,"category_count":966,"category_description":"","cat_name":"Research and Travel Trends","category_nicename":"research-and-travel-trends","category_parent":0},{"term_id":457,"name":"Technology","slug":"technology","term_group":0,"term_taxonomy_id":457,"taxonomy":"category","description":"","parent":0,"count":34,"filter":"raw","cat_ID":457,"category_count":34,"category_description":"","cat_name":"Technology","category_nicename":"technology","category_parent":0}],"tag_info":[{"term_id":877,"name":"hotel technology","slug":"hotel-technology","term_group":0,"term_taxonomy_id":877,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":868,"name":"Webinars","slug":"webinars","term_group":0,"term_taxonomy_id":868,"taxonomy":"post_tag","description":"","parent":0,"count":4,"filter":"raw"}],"taxonomy_info":{"category":[{"value":247,"label":"Accommodations"},{"value":37,"label":"Research and Travel Trends"},{"value":457,"label":"Technology"}],"post_tag":[{"value":877,"label":"hotel technology"},{"value":868,"label":"Webinars"}]},"featured_image_src":"https:\/\/gbta.org\/wp-content\/uploads\/Fotolia_33704168_Subscription_Monthly_M.jpg","featured_image_src_square":"https:\/\/gbta.org\/wp-content\/uploads\/Fotolia_33704168_Subscription_Monthly_M.jpg","mfb_rest_fields":["featured_image_src_large","author_info","comment_info","category_info","tag_info","taxonomy_info","featured_image_src","featured_image_src_square"],"_links":{"self":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/posts\/1299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/comments?post=1299"}],"version-history":[{"count":0,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/posts\/1299\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/media\/1300"}],"wp:attachment":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/media?parent=1299"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/categories?post=1299"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/tags?post=1299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}