{"id":1419,"date":"2022-07-20T09:52:20","date_gmt":"2022-07-20T13:52:20","guid":{"rendered":"https:\/\/gbta.org\/gbta-statement-on-house-ti-committee-hearing-on-airline-customer-service\/"},"modified":"2022-08-11T11:33:47","modified_gmt":"2022-08-11T15:33:47","slug":"gbta-statement-on-house-ti-committee-hearing-on-airline-customer-service","status":"publish","type":"post","link":"https:\/\/gbta.org\/fr\/gbta-statement-on-house-ti-committee-hearing-on-airline-customer-service\/","title":{"rendered":"D\u00e9claration de la GBTA sur l&#039;audience du comit\u00e9 T&amp;I de la Chambre sur le service \u00e0 la client\u00e8le des compagnies a\u00e9riennes"},"content":{"rendered":"<p>\u00c0 la lumi\u00e8re des incidents r\u00e9cents, nous constatons des d\u00e9veloppements positifs avec des changements de politique li\u00e9s \u00e0 l&#039;indemnisation du refus d&#039;embarquement et \u00e0 l&#039;utilisation op\u00e9rationnelle du personnel de s\u00e9curit\u00e9. Cependant, quelque chose qui manquait clairement \u00e0 l&#039;actualit\u00e9 d&#039;aujourd&#039;hui <a href=\"https:\/\/transportation.house.gov\/calendar\/eventsingle.aspx?EventID=401344\" target=\"_blank\" rel=\"noopener noreferrer\">Comit\u00e9 des transports et de l&#039;infrastructure de la Chambre<\/a> audience sur le service \u00e0 la client\u00e8le \u00e9tait la voix du voyageur d&#039;affaires. Nous esp\u00e9rons voir des avanc\u00e9es positives continues, mais esp\u00e9rons \u00e9galement que la voix du consommateur sera entendue en bonne place dans ce d\u00e9bat \u00e0 l&#039;avenir.<\/p>\n<p>R\u00e9cemment, dans un sondage aupr\u00e8s d&#039;un groupe restreint de nos membres acheteurs de voyages, nous avons constat\u00e9 que 64 % estimaient que la \u00ab D\u00e9claration des droits des passagers \u00bb ne prot\u00e9geait pas ad\u00e9quatement le voyageur d&#039;affaires. De plus, 69 % ont estim\u00e9 que le gouvernement f\u00e9d\u00e9ral devrait proc\u00e9der \u00e0 un examen des contrats de transport pour les compagnies a\u00e9riennes et 69 % ont \u00e9galement estim\u00e9 que le plafond d&#039;indemnisation pour \u00ab supplantation involontaire \u00bb devrait \u00eatre augment\u00e9.<\/p>\n<p>Plusieurs membres du comit\u00e9, dont le pr\u00e9sident Bill Shuster et le membre du classement Peter DeFazio, ont sugg\u00e9r\u00e9 que les contrats de transport sont trop compliqu\u00e9s et devraient \u00eatre plus simples afin que le consommateur comprenne ses droits en tant que client. De telles pratiques sont actuellement adopt\u00e9es dans l&#039;Union europ\u00e9enne.<\/p>\n<p>L&#039;ann\u00e9e derni\u00e8re, GBTA a cr\u00e9\u00e9 le <em><a href=\"https:\/\/gbta.org\/fr\/SiteCollectionDocuments\/NewsReleases\/RulesoftheRoad_FINAL.pdf\/\" target=\"_blank\" rel=\"noopener noreferrer\">R\u00e8gles de la route<\/a><\/em> pour rendre les syst\u00e8mes de voyage mondiaux plus s\u00fbrs, plus s\u00e9curis\u00e9s, plus fiables et un meilleur endroit pour mener et faciliter les affaires. Nous encourageons tous les fournisseurs et les d\u00e9cideurs \u00e0 prendre ces <em>R\u00e8gles<\/em>\u00a0en compte lors de la prise de d\u00e9cisions concernant les produits ou les politiques.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u00c0 la lumi\u00e8re des incidents r\u00e9cents, nous constatons des d\u00e9veloppements positifs avec des changements de politique li\u00e9s \u00e0 l&#039;indemnisation des refus d&#039;embarquement et \u00e0 l&#039;utilisation op\u00e9rationnelle du personnel de s\u00e9curit\u00e9. Cependant, quelque chose qui manquait clairement \u00e0 l&#039;audience d&#039;aujourd&#039;hui du Comit\u00e9 des transports et de l&#039;infrastructure de la Chambre sur le service \u00e0 la client\u00e8le \u00e9tait la voix du voyageur d&#039;affaires. Nous esp\u00e9rons voir\u2026<\/p>","protected":false},"author":25,"featured_media":1309,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","om_disable_all_campaigns":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[114,37],"tags":[748,264,991,92,64,58,706,391],"class_list":["post-1419","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-airlines-and-aviation","category-research-and-travel-trends","tag-airline","tag-airlines","tag-committee","tag-congress","tag-government","tag-house","tag-rules-of-the-road","tag-transportation"],"acf":[],"featured_image_src_large":["https:\/\/gbta.org\/wp-content\/uploads\/AirplaneNightSky-1-1024x683.jpg",1024,683,true],"author_info":{"display_name":"jcampbell","author_link":"https:\/\/gbta.org\/fr\/author\/jcampbell\/"},"comment_info":"","category_info":[{"term_id":114,"name":"Airlines 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