{"id":1460,"date":"2022-07-20T09:52:46","date_gmt":"2022-07-20T13:52:46","guid":{"rendered":"https:\/\/gbta.org\/how-turkish-airlines-became-the-self-proclaimed-king-of-the-comeback-a-conversation-with-chairman-ilker-ayci\/"},"modified":"2022-08-11T11:33:52","modified_gmt":"2022-08-11T15:33:52","slug":"how-turkish-airlines-became-the-self-proclaimed-king-of-the-comeback-a-conversation-with-chairman-ilker-ayci","status":"publish","type":"post","link":"https:\/\/gbta.org\/fr\/how-turkish-airlines-became-the-self-proclaimed-king-of-the-comeback-a-conversation-with-chairman-ilker-ayci\/","title":{"rendered":"Comment Turkish Airlines est devenu le "roi du retour" autoproclam\u00e9 - Une conversation avec le pr\u00e9sident Ilker Ayci"},"content":{"rendered":"

Turkish Airlines a \u00e9t\u00e9 nomm\u00e9e \u00ab Meilleure compagnie a\u00e9rienne d'Europe \u00bb au cours des six derni\u00e8res ann\u00e9es, mais cela ne veut pas dire qu'elle n'a pas rencontr\u00e9 de d\u00e9fis. Une attaque terroriste contre l'un de leurs a\u00e9roports en 2016 a fait 45 morts et plus de 230 bless\u00e9s. Lors de la convention GBTA 2017, le pr\u00e9sident de Turkish Airlines, Ilker Ayci, s'est entretenu avec le directeur de l'exploitation de GBTA, Mike McCormick, de la trag\u00e9die et de la mani\u00e8re dont la compagnie a gard\u00e9 son sang-froid afin de s\u00e9curiser l'a\u00e9roport.<\/p>\n

Ayci a parl\u00e9 de sa philosophie derri\u00e8re la gestion des situations difficiles aux yeux du public, en particulier lorsque ces situations entra\u00eenent des pertes de vies. Il a soulign\u00e9 le maintien de perspectives solides et la confiance dans les plans d\u2019urgence mis en place par l\u2019entreprise. Lorsqu'on lui a demand\u00e9 ce qui les avait pouss\u00e9s \u00e0 rouvrir l'a\u00e9roport quelques heures seulement apr\u00e8s les attentats, Ayci a r\u00e9pondu : \u00ab Nous avons tous compris ce que les terroristes nous demandaient : nous arr\u00eater, nous ralentir, changer d'attitude et nous faire peur, arr\u00eater notre activit\u00e9\u2026 [Les terroristes] ne peuvent pas changer notre mode de vie \u00bb.<\/p>\n

Turkish Airlines a choisi de continuer \u00e0 fournir des services \u00e0 ses voyageurs une fois le probl\u00e8me isol\u00e9, en utilisant des voies rapides pour faciliter un embarquement rapide. Il a attribu\u00e9 la r\u00e9solution rapide du probl\u00e8me \u00e0 leur \u00e9troite coop\u00e9ration avec les parties et autorit\u00e9s comp\u00e9tentes, ainsi qu'\u00e0 la formation que les employ\u00e9s avaient re\u00e7ue avant les attaques.<\/p>\n

\"\"<\/a><\/p>\n

C'est ici qu'Ayci a d\u00e9crit Turkish Airlines comme le \u00ab roi du retour \u00bb, en saluant la r\u00e9ponse de ses employ\u00e9s \u00e0 l'attaque et les mesures prises pour rassurer les clients par la suite. Il a soulign\u00e9 que leur hospitalit\u00e9 alli\u00e9e \u00e0 leur professionnalisme est ce qui les distingue de leurs concurrents.<\/p>\n

Ayci a \u00e9galement comment\u00e9 la r\u00e9cente interdiction de l'\u00e9lectronique impos\u00e9e par les \u00c9tats-Unis, affirmant que bien qu'il comprenne les pr\u00e9occupations en mati\u00e8re de s\u00e9curit\u00e9 et de s\u00fbret\u00e9 nationales, il estime que la d\u00e9cision a \u00e9t\u00e9 prise tr\u00e8s rapidement. Lorsqu'on lui a demand\u00e9 comment son entreprise avait r\u00e9agi \u00e0 l'interdiction, il a donn\u00e9 des exemples de fa\u00e7ons dont la compagnie a\u00e9rienne a am\u00e9lior\u00e9 l'atmosph\u00e8re des vols en offrant des ordinateurs portables et une connexion Wi-Fi gratuite aux passagers pendant que leurs appareils \u00e9lectroniques \u00e9taient rang\u00e9s. Il a indiqu\u00e9 que Turkish Airlines avait transport\u00e9 avec succ\u00e8s plus de 81 000 appareils en 103 jours.<\/p>\n

Aujourd\u2019hui, alors qu\u2019ils envisagent l\u2019avenir et le lancement de leur nouvel a\u00e9roport d\u2019Istanbul, Ayci est plus optimiste que jamais. \u00ab Touchons-nous le c\u0153ur les uns les autres \u00bb, a-t-il r\u00e9fl\u00e9chi en expliquant la philosophie derri\u00e8re l'a\u00e9roport convivial qui sera bient\u00f4t d\u00e9voil\u00e9.<\/p>\n

En conclusion, Ayci a d\u00e9clar\u00e9 que s'il pouvait r\u00e9sumer Turkish Airlines en une seule d\u00e9claration, ce serait ceci : \u00ab Volez bien, sentez-vous bien et \u00e9largissez votre monde avec nous \u00bb.<\/p>\n

Vous voulez plus qu\u2019un simple r\u00e9capitulatif de ce passionnant panel Center Stage\u00a0? Regardez l\u2019interview individuelle compl\u00e8te sur notre cha\u00eene YouTube ici.<\/p>","protected":false},"excerpt":{"rendered":"

Turkish Airlines a \u00e9t\u00e9 nomm\u00e9e "Meilleure compagnie a\u00e9rienne d'Europe" au cours des six derni\u00e8res ann\u00e9es, mais cela ne signifie pas qu'elle n'a pas eu ses d\u00e9fis. Un attentat terroriste contre l'un de leurs a\u00e9roports en 2016 a fait 45 morts et plus de 230 bless\u00e9s. Lors de la GBTA Convention 2017, le pr\u00e9sident de Turkish Airlines, Ilker Ayci, s'est entretenu avec GBTA COO\u2026<\/p>","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","om_disable_all_campaigns":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[114,79],"tags":[954,1041,952],"class_list":["post-1460","post","type-post","status-publish","format-standard","hentry","category-airlines-and-aviation","category-safety-and-security","tag-gbta-convention-2017","tag-ilker-ayci","tag-turkish-airlines"],"acf":[],"featured_image_src_large":false,"author_info":{"display_name":"jcampbell","author_link":"https:\/\/gbta.org\/fr\/author\/jcampbell\/"},"comment_info":"","category_info":[{"term_id":114,"name":"Airlines and Aviation","slug":"airlines-and-aviation","term_group":0,"term_taxonomy_id":114,"taxonomy":"category","description":"","parent":0,"count":355,"filter":"raw","cat_ID":114,"category_count":355,"category_description":"","cat_name":"Airlines and Aviation","category_nicename":"airlines-and-aviation","category_parent":0},{"term_id":79,"name":"Safety and Security","slug":"safety-and-security","term_group":0,"term_taxonomy_id":79,"taxonomy":"category","description":"","parent":0,"count":237,"filter":"raw","cat_ID":79,"category_count":237,"category_description":"","cat_name":"Safety and Security","category_nicename":"safety-and-security","category_parent":0}],"tag_info":[{"term_id":954,"name":"GBTA Convention 2017","slug":"gbta-convention-2017","term_group":0,"term_taxonomy_id":954,"taxonomy":"post_tag","description":"","parent":0,"count":20,"filter":"raw"},{"term_id":1041,"name":"Ilker Ayci","slug":"ilker-ayci","term_group":0,"term_taxonomy_id":1041,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":952,"name":"Turkish Airlines","slug":"turkish-airlines","term_group":0,"term_taxonomy_id":952,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw"}],"taxonomy_info":{"category":[{"value":114,"label":"Airlines and Aviation"},{"value":79,"label":"Safety and Security"}],"post_tag":[{"value":954,"label":"GBTA Convention 2017"},{"value":1041,"label":"Ilker Ayci"},{"value":952,"label":"Turkish Airlines"}]},"featured_image_src":null,"featured_image_src_square":null,"mfb_rest_fields":["featured_image_src_large","author_info","comment_info","category_info","tag_info","taxonomy_info","featured_image_src","featured_image_src_square"],"_links":{"self":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/posts\/1460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/comments?post=1460"}],"version-history":[{"count":0,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/posts\/1460\/revisions"}],"wp:attachment":[{"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/media?parent=1460"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/categories?post=1460"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gbta.org\/fr\/wp-json\/wp\/v2\/tags?post=1460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}