{"id":1559,"date":"2022-07-20T09:55:05","date_gmt":"2022-07-20T13:55:05","guid":{"rendered":"https:\/\/gbta.org\/how-secure-is-your-hotel-program\/"},"modified":"2022-08-11T11:34:03","modified_gmt":"2022-08-11T15:34:03","slug":"how-secure-is-your-hotel-program","status":"publish","type":"post","link":"https:\/\/gbta.org\/fr\/how-secure-is-your-hotel-program\/","title":{"rendered":"Dans quelle mesure votre programme h\u00f4telier est-il s\u00e9curis\u00e9\u00a0?"},"content":{"rendered":"<p>Les voyageurs passent une grande partie de leur temps sur la route dans les h\u00f4tels, mais cela ne signifie pas n\u00e9cessairement qu&#039;ils sont en s\u00e9curit\u00e9. L&#039;int\u00e9gration de la s\u00fbret\u00e9 et de la s\u00e9curit\u00e9 dans le processus d&#039;appel d&#039;offres de l&#039;h\u00f4tel est la premi\u00e8re \u00e9tape vers une gestion proactive des risques et la s\u00e9curit\u00e9 de vos voyageurs tout en prot\u00e9geant simultan\u00e9ment votre organisation de toute responsabilit\u00e9.<\/p>\n<p>Le comit\u00e9 des risques de la GBTA a r\u00e9cemment organis\u00e9 un webinaire intitul\u00e9 <em>Dans quelle mesure votre programme h\u00f4telier est-il s\u00e9curis\u00e9\u00a0? <\/em>pour aider les gestionnaires de voyages \u00e0 \u00e9laborer des strat\u00e9gies int\u00e9grant les risques li\u00e9s aux voyages dans les n\u00e9gociations des programmes h\u00f4teliers. Kathy Bedell de BCD Travel a dirig\u00e9 et mod\u00e9r\u00e9 la session, tandis que Ben Coleman de DistributionNOW et Tim Daniel d&#039;International SOS ont fourni de pr\u00e9cieux enseignements aux participants.<\/p>\n<p>Ben a lanc\u00e9 le webinaire en soulignant l&#039;importance de mener des \u00e9valuations des risques en sollicitant des recommandations aupr\u00e8s de diverses sources du secteur (gestionnaires de voyages, voyageurs, planificateurs de r\u00e9unions, agents de voyages, etc.) et en collectant des informations ou des donn\u00e9es dans la mesure du possible via des briefings post-voyage des voyageurs, rapports de carte de cr\u00e9dit, outils de reporting des d\u00e9penses, et bien plus encore. Il a \u00e9galement sugg\u00e9r\u00e9 de cr\u00e9er une demande de propositions h\u00f4teli\u00e8re personnalis\u00e9e qui int\u00e8gre les risques en fonction des questions cl\u00e9s \u00e9num\u00e9r\u00e9es ci-dessous.<\/p>\n<p><img decoding=\"async\" style=\"width: 800px; height: 450px;\" title=\"\" src=\"\/Portals\/0\/2_15%20GBTA%20Webinar_Page_07.jpg\" alt=\"\" \/><\/p>\n<p><img decoding=\"async\" style=\"width: 800px; height: 450px;\" title=\"\" src=\"\/Portals\/0\/2_15%20GBTA%20Webinar_Page_08.jpg\" alt=\"\" \/><\/p>\n<p>Ensuite, Tim a expliqu\u00e9 l&#039;int\u00e9r\u00eat d&#039;encourager les voyageurs \u00e0 utiliser autant que possible les propri\u00e9t\u00e9s pr\u00e9f\u00e9r\u00e9es. De nombreuses organisations ne disposent pas d&#039;une approche coh\u00e9rente pour rendre obligatoire la r\u00e9servation centralis\u00e9e des h\u00e9bergements h\u00f4teliers, ce qui peut poser des probl\u00e8mes lorsqu&#039;il s&#039;agit de localiser les voyageurs et de d\u00e9terminer o\u00f9 ils se trouvent en cas d&#039;urgence. Pour les situations uniques dans lesquelles les voyageurs s\u00e9journent dans des h\u00e9bergements alternatifs, il est n\u00e9cessaire de s&#039;assurer que les informations sont toujours captur\u00e9es.<\/p>\n<p>Bien entendu, pr\u00e9voir les risques ne se limite pas \u00e0 se pr\u00e9parer aux pires sc\u00e9narios comme les attaques terroristes. Il est \u00e9galement imp\u00e9ratif de pr\u00eater attention aux risques banals tels que les normes d&#039;hygi\u00e8ne et de pr\u00e9paration des aliments, la s\u00e9curit\u00e9 de la connexion Internet, le traitement par l&#039;h\u00f4tel des informations sensibles telles que les copies de passeport, etc. Bien qu&#039;une grande partie de ces informations soient difficiles \u00e0 faire ressortir au cours du processus de demande de propositions, Tim a mentionn\u00e9 que les voyageurs peuvent observer des choses de cette nature et fournir des commentaires une fois leur voyage termin\u00e9.<\/p>\n<p><img decoding=\"async\" style=\"width: 800px; height: 450px;\" title=\"\" src=\"\/Portals\/0\/2_15%20GBTA%20Webinar_Page_10.jpg\" alt=\"\" \/><\/p>\n<p>La chose la plus importante \u00e0 retenir est que le risque n\u2019a pas une approche universelle. L\u2019application de la m\u00eame m\u00e9thodologie \u00e0 plusieurs propri\u00e9t\u00e9s vous d\u00e9savantage, en particulier lorsque certaines propri\u00e9t\u00e9s se trouvent dans des destinations plus sujettes aux risques ou aux menaces ext\u00e9rieures. L&#039;utilisation d&#039;une approche bas\u00e9e sur les risques devrait \u00e9clairer le processus dans lequel vous examinez les propri\u00e9t\u00e9s. Pour les destinations o\u00f9 le risque est faible, il suffit de s\u2019appuyer sur un processus ou une approche d\u2019appel d\u2019offres standardis\u00e9. En revanche, pour les h\u00f4tels situ\u00e9s dans des destinations extr\u00eames ou \u00e0 haut risque, il est crucial de rechercher plusieurs sources d&#039;information, notamment les conseils d&#039;une \u00e9quipe de s\u00e9curit\u00e9 interne ou d&#039;un autre prestataire de services de gestion des risques li\u00e9s aux voyages.<\/p>\n<p><img decoding=\"async\" style=\"width: 800px; height: 450px;\" title=\"\" src=\"\/Portals\/0\/2_15%20GBTA%20Webinar_Page_11.jpg\" alt=\"\" \/><\/p>\n<p>Enfin et surtout, nos pr\u00e9sentateurs ont mis l&#039;accent sur l&#039;\u00e9ducation et la communication aupr\u00e8s des voyageurs pour qu&#039;ils respectent le devoir de loyaut\u00e9. Il est imp\u00e9ratif de fournir une formation appropri\u00e9e sur la connaissance de la situation et des risques et d&#039;encourager les voyageurs \u00e0 prendre leur s\u00e9curit\u00e9 au s\u00e9rieux, notamment en consultant le plan des sorties pour trouver l&#039;escalier de secours le plus proche ou en pr\u00eatant attention aux briefings d&#039;urgence \u00e0 bord des avions. \u00c0 ce sujet, Ben a recommand\u00e9 de d\u00e9terminer la meilleure fa\u00e7on de transmettre les informations aux voyageurs, car tous les voyageurs n\u2019apprennent et ne traitent pas les informations de la m\u00eame mani\u00e8re.<\/p>\n<p><img decoding=\"async\" style=\"width: 800px; height: 450px;\" title=\"\" src=\"\/Portals\/0\/2_15%20GBTA%20Webinar_Page_13.jpg\" alt=\"\" \/><\/p>\n<p>Les membres de la GBTA peuvent visionner le webinaire dans son int\u00e9gralit\u00e9 via le Hub. Ces sessions arrivent \u00e0 grands pas :<\/p>\n<ul>\n<li>L&#039;impact cach\u00e9 des perturbations de vol (mardi 27 f\u00e9vrier \u2013 14 h HE)<\/li>\n<li>Cartographiez votre spectacle et GBTA\u00a0:\u00a0meilleures pratiques pour la convention GBTA 2018 (mercredi 28 f\u00e9vrier \u2013 14 h HE)<\/li>\n<li>GBTA Government Relations Challenge Comment et pourquoi devenir un partenaire du d\u00e9fi (mardi 6 mars - 14h00 HE)<\/li>\n<li>Gestion des d\u00e9penses (jeudi 8 mars - 9h00 HE) - livr\u00e9 en portugais<\/li>\n<\/ul>\n<p>Le programme complet des webinaires est disponible ici.<\/p>","protected":false},"excerpt":{"rendered":"<p>L&#039;int\u00e9gration de la s\u00fbret\u00e9 et de la s\u00e9curit\u00e9 dans le processus d&#039;appel d&#039;offres de l&#039;h\u00f4tel est la premi\u00e8re \u00e9tape vers une gestion proactive des risques et la protection de vos voyageurs tout en prot\u00e9geant votre organisation de toute responsabilit\u00e9.<\/p>","protected":false},"author":25,"featured_media":1560,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","om_disable_all_campaigns":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[247,79],"tags":[892,1195,1196,302,1137,407],"class_list":["post-1559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accommodations","category-safety-and-security","tag-gbta-risk-committee","tag-hotel-programs","tag-hotel-rfps","tag-risk-committee","tag-safety-and-security","tag-travel-risk"],"acf":[],"featured_image_src_large":["https:\/\/gbta.org\/wp-content\/uploads\/Fotolia_132440298_Subscription_Monthly_M-1024x682.jpg",1024,682,true],"author_info":{"display_name":"jcampbell","author_link":"https:\/\/gbta.org\/fr\/author\/jcampbell\/"},"comment_info":"","category_info":[{"term_id":247,"name":"Accommodations","slug":"accommodations","term_group":0,"term_taxonomy_id":247,"taxonomy":"category","description":"","parent":0,"count":214,"filter":"raw","cat_ID":247,"category_count":214,"category_description":"","cat_name":"Accommodations","category_nicename":"accommodations","category_parent":0},{"term_id":79,"name":"Safety 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