{"id":913,"date":"2022-07-20T09:38:15","date_gmt":"2022-07-20T13:38:15","guid":{"rendered":"https:\/\/gbta.org\/pain-points-cause-deep-frustration-for-business-travelers\/"},"modified":"2022-08-11T11:33:09","modified_gmt":"2022-08-11T15:33:09","slug":"pain-points-cause-deep-frustration-for-business-travelers","status":"publish","type":"post","link":"https:\/\/gbta.org\/fr\/pain-points-cause-deep-frustration-for-business-travelers\/","title":{"rendered":"Les points douloureux causent une profonde frustration aux voyageurs d&#039;affaires"},"content":{"rendered":"<p>La semaine derni\u00e8re, le <a title=\"Sortie\" href=\"https:\/\/gbta.org\/fr\/PressReleases\/Pages\/rls_071615.aspx\/?Source=http:\/\/www.gbta.org\/lists\/news\/Allitems_all.aspx\" target=\"_blank\" rel=\"noopener\">tout premier GBTA Global Business Traveler Sentiment Index\u2122 en partenariat avec American Express<\/a>\u00a0 a r\u00e9v\u00e9l\u00e9 ce que les voyageurs d&#039;affaires du monde entier pensent de leur exp\u00e9rience de voyage et comment ces sentiments affectent leurs comportements r\u00e9els li\u00e9s aux voyages.<\/p>\n<p>Alors que la plupart des voyageurs sont tr\u00e8s satisfaits de leur exp\u00e9rience de voyage, une conclusion cl\u00e9 de l&#039;\u00e9tude a r\u00e9v\u00e9l\u00e9 que quelques domaines sont apparus comme des points douloureux importants.<\/p>\n<p>Lorsqu&#039;on leur a demand\u00e9 quelle chose toutes les compagnies a\u00e9riennes \/ vols devraient offrir \u00e0 la fois au niveau national et international, aucun frais d&#039;enregistrement des bagages, une connexion Wi-Fi gratuite, de la nourriture et des boissons gratuites et des points de r\u00e9compense qui n&#039;expirent pas ou qui ont des r\u00e8gles \u00e9tendues sont parmi les principaux choix \u00e0 travers tous pays inclus dans l&#039;\u00e9tude. L&#039;absence de frais d&#039;enregistrement de bagages est nettement plus importante pour les voyageurs aux \u00c9tats-Unis (41\u00a0%) et au Canada (36\u00a0%) que dans tous les autres pays.<\/p>\n<p>Passer le contr\u00f4le de s\u00e9curit\u00e9 \u00e0 l&#039;a\u00e9roport est le processus le plus p\u00e9nible pour les voyageurs, quel que soit le pays. C&#039;est particuli\u00e8rement p\u00e9nible pour les voyageurs en provenance du Japon et d&#039;Allemagne, o\u00f9 seulement 39 % des voyageurs allemands et 36 % des voyageurs japonais se disent \u00ab satisfaits \u00bb ou \u00ab tr\u00e8s satisfaits \u00bb du processus de s\u00e9curit\u00e9 \u00e0 l&#039;a\u00e9roport. Plus on voyage, plus cette frustration a un effet cumulatif. Les voyageurs fr\u00e9quents en provenance d&#039;Allemagne qui effectuent au moins 12 voyages d&#039;affaires par an sont nettement moins satisfaits de la s\u00e9curit\u00e9 que les voyageurs allemands qui n&#039;effectuent que quatre \u00e0 cinq voyages d&#039;affaires par an. Ce m\u00eame sch\u00e9ma est \u00e9galement apparu chez les voyageurs br\u00e9siliens.<\/p>\n<p><a href=\"http:\/\/blog.gbta.org\/wp-content\/uploads\/2015\/07\/AmExGlobal_Security.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-1032\" src=\"http:\/\/blog.gbta.org\/wp-content\/uploads\/2015\/07\/AmExGlobal_Security-300x244.jpg\" alt=\"AmExGlobal_Security\" width=\"300\" height=\"244\" \/><\/a><\/p>\n<p>Les notes attribu\u00e9es pour remplir les notes de frais \u00e9taient tr\u00e8s similaires dans tous les pays, ce qui indique une satisfaction mod\u00e9r\u00e9e des voyageurs. Le suivi des re\u00e7us, cependant, est le plus grand probl\u00e8me pour les voyageurs d&#039;affaires japonais et br\u00e9siliens en mati\u00e8re de suivi et de gestion des d\u00e9penses. Cette ti\u00e8de satisfaction peut \u00eatre en partie due aux politiques d&#039;entreprise restrictives ou complexes mises en place puisque moins de la moiti\u00e9 des voyageurs au Japon et au Br\u00e9sil sont satisfaits des exigences de leur entreprise. Les voyageurs aux \u00c9tats-Unis, au Royaume-Uni et en Australie, cependant, affichent les niveaux de satisfaction les plus \u00e9lev\u00e9s lorsqu&#039;il s&#039;agit de remplir des notes de frais et de suivre les re\u00e7us.<\/p>\n<p>La r\u00e9solution de ces probl\u00e8mes pourrait entra\u00eener une plus grande satisfaction globale pour l&#039;exp\u00e9rience des voyageurs d&#039;affaires.<\/p>","protected":false},"excerpt":{"rendered":"<p>La semaine derni\u00e8re, le tout premier GBTA Global Business Traveler Sentiment Index \u2122 en partenariat avec American Express a r\u00e9v\u00e9l\u00e9 ce que les voyageurs d&#039;affaires du monde entier pensent de leur exp\u00e9rience de voyage et comment ces sentiments affectent leurs comportements r\u00e9els li\u00e9s aux voyages. Alors que la plupart des voyageurs sont tr\u00e8s satisfaits de leur exp\u00e9rience de voyage, une conclusion cl\u00e9 de l&#039;\u00e9tude\u2026<\/p>","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","om_disable_all_campaigns":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[37],"tags":[252,139,415,48,303,418,49,165,121],"class_list":["post-913","post","type-post","status-publish","format-standard","hentry","category-research-and-travel-trends","tag-airports","tag-american-express","tag-baggage","tag-business-travel","tag-business-traveler","tag-checked-baggage","tag-gbta","tag-gbta-foundation","tag-security"],"acf":[],"featured_image_src_large":false,"author_info":{"display_name":"jcampbell","author_link":"https:\/\/gbta.org\/fr\/author\/jcampbell\/"},"comment_info":"","category_info":[{"term_id":37,"name":"Research 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