May 8, 2024

News to Know

Here’s What North American Airline Passengers Really Think About the State of Air Travel
(SOURCE: CNN)

Airports are crammed, flight fares are up and airlines are looking ahead to a hectic summer.

And all the while North American travelers are kind of dissatisfied – at least according to consumer research company J.D. Power’s 2024 North American Airline Satisfaction Study.

J.D. Power’s annual survey asks passengers to rate an airline’s staff; digital tools; ease of travel; overall trust levels; on-board experience; pre/post-flight experience; and overall value for money.

AVIATION

Delta Tops J.D. Power Airline Satisfaction Survey for the First Time in 3 Years (FORTUNE)

LATAM Leads Corporate Travel in Brazil in the First Quarter of 2024 (AEROFLAP)

Air India Express Cancels 86 Flights; Gov’t Asks Airline to Resolve Issues with Staff (THE GOAN)

HOSPITALITY

IHG Sees 'Complete' Return of Business Travel in Q1 Update (BTN EUROPE)

OTHER SECTORS

Flight Centre Survey Finds What Business Travellers Want (NZ HERALD)

NTTO Releases International Travel Statistics for 2023 (TRADE.GOV)

Here’s What You Need to Know About China’s New Visa Rule for 11 European Countries Until the End of 2025 (TRAVEL AND TOUR WORLD)

American Express GBT: Global Multinationals Increase Their Business Travel (PYMNTS)

Europe's Travel Strikes: Flight and Train Disruption You Can Expect in May (EURO NEWS)

Industry Spotlight

GBTA Foundation
Learn About the GBTA Foundation’s Efforts to Foster a Resilient Business Travel Industry

The GBTA Foundation has been hard at work with industry colleagues, governments, experts, and like-minded non-profits to help build a bright future for the global business travel industry. Read the GBTA 2023 Foundation Progress Report for a look into the Foundation’s programs, accomplishments, and their plans for the future. Download now!

Resources

Crisis24 Intelligence Brief

Argentina - Labor unions to stage 24-hour general strike in Argentina May 9. Significant transport and business disruptions likely; protests possible.

India - Air India Express flight delays and cancellations ongoing across India as of May 8 due to cabin crew shortage. Reconfirm flights.

United Kingdom - Passport processing system outage resolved at airports across the UK as of early May 8. Lingering travel disruptions possible.

United States - Emergency response ongoing following tornado damage in southern Michigan, US, as of late May 7. Lingering disruptions likely.

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