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How AI and Emerging Technologies Are Transforming Your Experience With Airlines
(SOURCE: CITIES TODAY)
The aviation industry is undergoing a transformation.
Airlines are pouring money into technological advancements and IT infrastructure, spending an estimated US$34.5 billion on IT last year. Simultaneously, passenger expectations are evolving, catalysed in part by the pandemic and the digitally focused experience offered by other sectors.
As expectations change, airlines must proactively respond to the demands of their passengers or risk getting left behind.
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