November 13, 2024

News to Know

Is Technology Improving Airline Customer Service?
(SOURCE: PHOCUSWIRE)

The pandemic was a tipping point for the role of technology in airline customer service. The huge rise in service requests and complaints caused by the virtual shutdown of global travel, coupled with travel companies furloughing staff, meant that technological solutions had to step forward.

Customer service requests have grown since the pandemic. A survey of 4,800 travelers by Teleperformance in 2022 found that passengers had contacted airlines 23% more often than before COVID.

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AVIATION

US Prohibits Airlines from Flying to Haiti; UN Also Suspends Flights (GLOBAL NATION)

Airlines Around Asia Ground Bali Flights After Volcano Erupts (JAPAN TODAY)

GROUND TRANSPORTATION

Sixt Grows ‘Significantly’ Despite Economic Headwinds (BTN EUROPE)

HOSPITALITY

Green Hotels Drive Savings for Biz Travel (GADGET.CO.ZA)

Shifting Paradigms: Dubai's Hotel Market Transformation (4HOTELIERS)

OTHER SECTORS

Saudi TMC Joins One Global Travel (THE BUSINESS TRAVEL MAG)

SiteMinder: American Travelers Prefer Direct Bookings (HOTEL MANAGEMENT)

GBTA: Employees and Companies Share Responsibility for Safe Ground Support (BREAKING TRAVEL NEWS)

Cendyn and Amadeus Report U.S. Group Business Shows Highest Overall Index Rating in Four Quarters (HOSPITALITY NET)

Industry Spotlight

GBTA Project, Crew and Team Travel Summit 2024
Register Today
Before Rates Increase Tomorrow

Last year, 85% of attendees rated their experience as 'above average/excellent'! Join us this year to discover why this summit is a must-attend event if you have a frequent need for long-term accommodations, manage unpredictable events, or plan for the unknown. Don't miss the opportunity to tackle unique complexities, connect with industry experts, engage in meaningful discussions, and walk away with actionable insights. Let's make this year even better!

Resources

Crisis24 Intelligence Brief

Argentina - Unionized air traffic controllers to conduct several strikes at airports across Argentina Nov. 16-22. Flight disruptions likely.

Asia - TD Yinxing tracking westward over south-central Vietnam late Nov. 12. Adverse weather likely in the region through Nov. 13.

Brazil - G20 Summit to take place in Rio de Janeiro, Brazil, Nov. 18-19. Officials will enforce tight security measures Nov. 14-21.

Japan, Philippines and Taiwan - Typhoon Usagi tracking northwest in Philippine Sea early Nov. 13. Close approach to Cagayan Province, Philippines, afternoon Nov. 14.

More Information

Upcoming Events

The 2024 Business Travel Index Outlook: What Is in Store for 2024 and Beyond
Today, November 13

GBTA Project Crew and Team Travel Summit 2024 | Houston
November 18 - 19

Maximising Duty of Care: Choosing Your Safest “Last Mile” Option for Business Travel
November 20

2025 CWT GBTA Global Business Pricing Forecast: The Great Pricing Moderation
December 4

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