Convenience, Cost-Savings and Customer Experience
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Convenience, Cost-Savings and Customer Experience

Monday on Center Stage at GBTA Convention, Guy Langford of Deloitte & Touche LLP moderated a panel on differentiating branding in a sharing economy featuring two executives from more traditional and well-established companies and two new entrants from companies clearly playing in a sharing economy. The panelists included executives from NH Hotel Group, Enterprise Holdings, Zipcar and…

Using Tech to Improve Hotel Experiences
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Using Tech to Improve Hotel Experiences

Recently the GBTA Foundation released a whitepaper called Harnessing Technology to Improve Business Traveler Hotel Experiences, sponsored by AccorHotels. The paper was based off a qualitative study with a goal of understanding the technology currently being used by business travelers when they book, arrive and stay at hotels; determining what gaps exist in a business…

Hotel Hot Spots Provide Clues to U.S. Economic Activity

Hotel Hot Spots Provide Clues to U.S. Economic Activity

Earlier today, the GBTA Foundation and Carlson Wagonlit Travel (CWT) issued their 2016 Global Travel Price Outlook, which projects how demand, currency and other factors will impact prices for air travel, hotels, ground transportation, and meetings and conventions around the world. As we were digging through the data, we noticed something very interesting. Underlying the U.S….

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High Interest in Corporate Travel Loyalty Programs

A recent study from the GBTA Foundation found high interest in both corporate hotel loyalty programs and adding incentives to individual programs to encourage booking through authorized channels. The study, Making Hotel Loyalty Programs Work for You and Your Travel Program, sponsored by Hilton Worldwide, surveyed more than 200 U.S. Corporate Travel Managers and revealed…

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Week in Review

The industry reacted swiftly and loudly this week after IATA introduced a proposal that standard carry-on baggage sizes be reduced to dimensions about 20 percent smaller than what most major airlines currently allow. IATA put the proposal on hold after much opposition including New York Senator Chuck Schumer who came out against the proposal saying…

New Whitepaper Unveils Best Practices for Increasing Efficiencies with eRFPs
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New Whitepaper Unveils Best Practices for Increasing Efficiencies with eRFPs

Yesterday, the Global Business Travel Association (GBTA) Meetings Committee and the Convention Industry Council (CIC) APEX Workgroup (APEX) released a new joint whitepaper, Improving eRFP Efficiency and Effectiveness for the Meetings Industry. The following press release went out announcing the new resource: The whitepaper combines findings from complimentary research conducted by the two groups in…

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Week in Review

This week’s round-up starts with raves and rants. Money reports on the most loved and hated airlines in America ranked by the number of passenger complaints. Southwest and Jet Blue found themselves among the most liked according to the report. What do you look for from an airline? Skift reported on a SITA survey showing…