On Tuesday, the House Transportation and Infrastructure Committee held a hearing on U.S. airline customer service featuring representatives from United, Alaska, Southwest, American and the Consumers Union. According to Skift, members of Congress urged executives to improve their customer service and questioned airlines’ overbooking practices. GBTA released a statement on the hearing, sharing results from…
Airmule, Mezi and GlobeChat recently went head-to-head in the first round of the Innovation Series, a series of webinars in which each innovator presents their pitch for a chance to exhibit on the all-new Innovation Row at GBTA Convention 2017. The Innovation Series and Innovation Row are sponsored by Travel Leaders Group, as they share…
In light of recent incidents, we are seeing some positive developments with changes in policy related to denied boarding compensation and operational use of security personnel. However, something that was clearly missing from today’s House Transportation and Infrastructure Committee hearing on customer service was the voice of the business traveler. We do hope to see…
John Wagner, Deputy Executive Assistant Commissioner, Office of Field Operations for Customs and Border Protection provided an overview of the new biometric exit model at the 15th Annual GBTA Legislative Summit, an event that brings more than 100 travel professionals to Washington, D.C. to meet with lawmakers to share opinions on key issues. Wagner told…
Simone Davis, Executive DHS Liaison Officer, Transportation Security Administration spoke about TSA PreCheck at the 15th Annual GBTA Legislative Summit, an event that brings more than 100 travel professionals to Washington, D.C. to meet with lawmakers to share opinions on key issues. Davis discussed the intelligence driven risk-based security system with attendees. She stated that…
According to BBC, Emirates will reduce flights to five U.S. cities starting next month due to weaker demand for U.S. travel. An Emirates spokesperson said, “The recent actions taken by the US government relating to the issuance of entry visas, heightened security vetting and restrictions on electronic devices in aircraft cabins have had a direct…
According to The Hill, an FCC chairman has called for blocking the proposal that would allow in-flight cell phone calls by passengers. TechCrunch provided an in-depth look at why airlines overbook their flights, in light of the United incident. Home-sharing properties are allowed in one out of every six travel policies (17 percent), but more…
On Wednesday, Brexit’s Article 50 was triggered, beginning the two-year countdown to the official separation of the UK and the EU. Following last week’s electronics ban, the International Air Transport Association (IATA) broke its silence on the matter. According to Buying Business Travel, IATA has called on governments to find alternatives to restrictions of electronics,…
The RFP has been a staple of the business travel industry for many years, but a lack of standardization can cause frustration and headaches for parties on both ends. Suppliers are often faced with unrealistic timelines and wishlists, while buyers are daunted by the time-consuming and complex process involving inconsistency between RFPs for different suppliers. In order to…
According to Business Traveller, new biometric gates are being trialed at Heathrow International Airport to speed up the screening process. The same source reports faster security screening machines are being used at United’s Newark terminal in efforts to cut delays. A new GBTA Foundation study, in partnership with AIG Travel, revealed opportunity exists for travel…
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