Diversity and Inclusion

Course Description

Inclusion is a relational construct. It’s ultimately about how your team functions and performs based on the quality of social connections, openness to learning, agility, and depth of decision making. How can you foster greater inclusion within your workgroup? Throughout these modules, you will be asked to reflect upon your own experiences and apply the lessons in the modules in your own role.

You will examine the concept of climate, specifically inclusive climates, as well as learn about the specific behaviors and skills you need to demonstrate in order to be successful in shaping an inclusive climate.

Key Course Takeaways
  • Define an inclusive climate
  • Examine the critical role of leadership in setting an inclusive climate
  • Explore the dynamics of inclusive climates
  • Assess the inclusiveness of your unit’s climate
  • Articulate and model standards for inclusion
  • Examine strategies for enforcing ethical standards
Who Should Enroll
  • Executives responsible for strategic culture efforts
  • Team managers and supervisors
  • Anyone interested in creating an inclusive and supportive culture that promotes equal opportunities and treatment of employees
Applies Toward the Following Certificates
  • Advancing Diversity & Inclusion For Optical Professionals
  • Diversity, Equity, and Inclusion
  • Diversity, Equity, and Inclusion for HR
  • Executive Women in Leadership
  • NYATEP WAI: Leaders of Color
  • ams OSRAM Women’s Leadership
What You’ll Earn
  • HR Certification Institute (HRCI) General Units 10.00 Hours
  • Project Management Institute (PMI) 6.00 Units
  • Society for Human Resource Management (SHRM) 10.00 Credits

Finance and Business Performance

Course Description

During this course, you’ll learn how to identify and capture sales opportunities with the highest growth potential. The course is divided into four main topics:

  • Segmenting your customers
  • Finding pockets of growth in your market
  • Identifying top prospects
  • Managing your sales funnel

Each topic will be reviewed in depth, giving real world examples and exercises that can be applied in your business.

Key Course Takeaways
  • Segment your customers to focus your search
  • Find pockets of growth in your market
  • Identify your top opportunities
  • Manage your sales funnel
Who Should Enroll
  • Frontline sales representatives and managers
  • Organizational leaders interested in an overview of sales team strategies
Applies Toward the Following Certificate
  • Sales Growth
Course Description

At the heart of any business is the ability to track, invest, and manage money. Without the ability to do these three things successfully and honestly, a business will not survive, no matter how good their product or service is. A clear understanding of how money flows into and out of an organization allows us to attract investors, identify investment opportunities, decide with what organizations to form relationships or partnerships, and even manage your own personal finances.

In this course, you will examine the different roles of accounting and finance and how each influences a business. You will analyze the financial documents used by accounting and finance in all businesses: the income statement and the balance sheet. Understanding the numbers on these documents will allow you to interpret financial information to inform decision making in numerous personal and professional capacities.

Key Course Takeaways
  • Analyze a simple balance sheet and income statement
  • Calculate and interpret basic accounting ratios
  • Examine financial trends in business organizations
  • Analyze and interpret financial data to inform business strategies
Who Should Enroll
  • Individual contributors interested in transitioning to leadership
  • New managers
  • Professionals who need to fill gaps in business fundamentals
  • Professionals with work experience but no formal business training
  • Professionals transitioning into roles within a corporate environment
  • Small business owners and entrepreneurs
Applies Toward the Following Certificates
  • Bridgewater Finance Associate
  • Business Management Essentials
  • Investment Strategies
Course Description

Leadership is not just for leaders. Whether you have formal leadership authority or not, everyone faces leadership challenges. At heart, companies are people, and many challenges in the workplace come down to how to inspire, support, and reward people.

In this course, you will explore several different strategies to help motivate and lead people. Initially, you will distinguish between factors that increase job satisfaction and factors that decrease job dissatisfaction, as research shows these are not always connected. You will also design strategies to influence motivation, effort, and job performance. You will identify the types of capital in a group or team and explain how this capital can help build and support high-performing teams. Finally, you will design conflict resolution strategies and employ negotiation tactics when conflict inevitably occurs in the workplace.

You are required to have completed the following courses or have equivalent experience before taking this course:

  • Finance and Accounting Principles
  • Marketing Fundamentals
  • Strategic Business Planning and Forecasting
  • Managing Organizations
Key Course Takeaways
  • Distinguish between the factors that increase job satisfaction and decrease job dissatisfaction
  • Design strategies to influence motivation, effort, and job performance
  • Identify the types of capital in an organization and explain their relevance within high-performing teams
  • Create strategies for forming and supporting high-performing teams
  • Resolve conflict within a high-performing team
Who Should Enroll
  • Individual contributors interested in transitioning to leadership
  • New managers
  • Professionals who need to fill gaps in business fundamentals
  • Professionals with work experience but no formal business training
  • Professionals transitioning into roles within a corporate environment
  • Small business owners and entrepreneurs
Applies Toward the Following Certificate
  • Business Management Essentials
Course Description

Without a doubt, you’ve already made major life decisions. Some may have turned out well, while others may have left you feeling disappointment, frustration, or other negative emotions. Chances are that complex decision-making is not over for you yet; your personal and professional lives will likely continue to be full of complex decisions. This course will help you gain more confidence in yourself as a problem-solver as you build your decision-making skills.

We’ll start by focusing on you: What kind of a decision-maker are you? And what kind do you want to be? You’ll explore your decision-making archetype, what that means for how you tend to approach complex problem-solving, and what inherent pitfalls may lie within your default approach. You’ll spend time in this course examining your own cognitive biases – don’t worry; we all have them, and they actually serve some very important purposes to help us navigate through our busy lives. Being aware of these biases is the first step towards changing them, and in this course you’ll discover how to apply some remedies when you notice those biases surfacing. Finally, because no decision is made in isolation, you’ll have the opportunity to consider yourself as a decision-maker within the context of the people around you. You’ll gain strategies that you can use to strengthen your ability to work with others.

This course will provide you with many examples of decisions, both big and small, that are impacted by Problem-Solver Profiles. It will also give you a framework by which to distinguish between complex and simple problems and decisions, providing you with a better sense of when not to “sweat the small stuff.” This course is designed to build your self-awareness and tools for working with others, ultimately resulting in more confidence the next time you are faced with a complex decision.

Key Course Takeaways
  • Examine how your Problem-Solver Profile impacts your decision-making practices
  • Evaluate your cognitive biases and apply remedies
  • Strengthen your ability to work effectively with others
Who Should Enroll
  • Current and aspiring managers
  • Senior executives
  • Department heads (marketing, strategy, operations)
  • Consumers
  • Business consultants
  • Life coaches
  • Analysts and systems thinkers
  • Entrepreneurs
  • Engineers
  • Wealth managers
  • Investors
  • Research directors
  • Recent college graduates looking for best practices in decision-making
Applies Toward the Following Certificate
  • Complex Decision-Making
Course Description

During this course, you’ll learn about the life cycle of your customer relationships and how it can dictate your success—from the initial sales call stage up to advanced negotiations.  The course is divided into three main topics:

  • Conduct an effective sales call
  • Drive value beyond price
  • Negotiate to maximize value

Each topic will be reviewed in depth, giving real world examples and exercises that can be applied in your business.

Key Course Takeaways
  • Conduct an effective sales call
  • Drive value beyond price 
  • Negotiate to maximize value
Who Should Enroll
  • Frontline sales representatives and managers
  • Organizational leaders interested in an overview of sales team strategies
Applies Toward the Following Certificate
  • Sales Growth

Hospitality and Foodservice Management

Course Description

With emerging technologies and expanding global marketplaces, it is imperative that organizations become highly proficient in driving their change agenda. Whether diversifying, downsizing, merging, reorienting business, or developing new management structures, organizations must be able to effectively carry out change initiatives to remain productive and competitive.

In this course, you will discover how to assess organizational readiness and your own ability to facilitate change. Working with a comprehensive organizational change management simulation, this experiential exercise provides an opportunity for you to learn by doing. By selecting and implementing strategies, you will see the rewards and consequences of your choices. You will also examine why the majority of change efforts fail, study change strategies, and determine how to fit them effectively to the stages of change. Finally, you will build an action plan for introducing a change initiative in your organization. In effect, this course enables you to begin building the skills and habits that you need to help make strategic or substantial change happen.

Key Course Takeaways
  • Explore and identify effective strategies for introducing personal and organizational change
  • Introduce an organizational change via simulation, making strategic decisions, managing timelines, and overcoming resistance
  • Examine the stages of change and select strategies to manage forces who support or oppose change
  • Build an action plan to implement a change initiative in your organization
Who Should Enroll
  • Senior leaders
  • Mid- to upper-level managers
  • High potentials
  • Individual contributors who regularly face change in their organization
  • Professionals who are working in (or aspiring to) leadership roles
Applies Toward the Following Certificates
  • Change Management
  • Executive Leadership
  • Hospitality Leadership
  • Performance Leadership
  • ams OSRAM Experienced Leader

Leadership and Strategic Management

Course Description

You want to be able to adapt your written communications to achieve your goals in complex and challenging professional situations. Writing dilemmas become tougher when the stakes are high, when issues are sensitive, when you have to relay bad news, or when your audience may be resistant to the message you’re delivering. By applying practical strategies for planning and executing your message, you can adapt to writing effectively in complex communication situations.

In this course, you will refine your written communication skills through a variety of challenging scenarios. You will practice adjusting your message tone, components, and structure to fit the needs of your audience. By the end of this course, you will have practiced the skills needed to plan and shape your message so that even in the most challenging situations, you have strategies on hand to help you communicate effectively.

Key Course Takeaways
  • Plan your message by working through critical questions of audience, scope, structure, and support
  • Shape your message by designing an appropriate structure to convey the relationships among ideas
  • Create an executive summary of a complex message
Who Should Enroll
  • Individual contributors
  • Managers
  • Executives
  • Communications professionals
  • Entrepreneurs
Applies Toward the Following Certificates
  • Business Communication
  • Business Writing
  • Communications 360
Course Description

Being able to influence others is the most fundamental characteristic of an effective leader, but many people in positions of power don’t know specifically how they are influencing others’ behavior in positive directions. They let it happen by chance or use their formal authority—getting people to do things because “the boss said so.” But as leaders gets promoted within their organization, using formal authority becomes less effective as they not only need to influence subordinates, but also peers, external stakeholders, and superiors. 

In this course, Professor Filipowicz explores the three complementary levels of influence. First, you will explore heuristics, or rules of thumb, that people use in order to make decisions. Next, you will learn how to influence through reciprocity by uncovering what the person you want to influence wants and needs. Lastly, you will learn how to alter the social and physical environment in order to get the change in behavior you want. By the end of this course, you’ll have the skills to consistently draw out the desired behaviors from your team and from those around you. 

Key Course Takeaways
  • Understand heuristics (people’s mental shortcuts/rules of thumb) and how to use it to influence others while guarding yourself 
  • Use the principles of reciprocity to influence others for mutually beneficial outcomes
  • Change the social and physical environment to influence others 
Who Should Enroll
  • Individual contributors
  • Managers and team leaders
  • Senior managers and executives
  • Any professional looking to become more effective at interacting with colleagues, clients, reports, or superiors
Applies Toward the Following Certificates
  • Bridgewater Finance Associate
  • Critical Thinking
  • NYATEP WAI: Leaders of Color
  • Psychology of Leadership
Course Description

Do you find that your business writing delivers the results you intend? When people read what you’ve written, do they take the appropriate actions, do they respond definitively with the information you requested, or are they persuaded to agree with your point of view? When your business writing is effective, you’re not only relaying messages to others but you’re securing the needed results.

In this course, you will discover that successful writing requires making thoughtful choices. By applying recommended design principles to your messages, you will improve their readability and clarity. You will then practice organizing your points by using the optimal structure for your message. By the end of this course, you will have developed a toolkit of strategies for writing more effectively in the workplace.

Key Course Takeaways
  • Apply recommended document design principles to improve message readability
  • Organize your message using the appropriate structure
  • Choose effective topics, points, and support so that you can deliver greater content value with your message
  • Use style to reduce ambiguity and find your “voice”
Who Should Enroll
  • Individual contributors
  • Managers
  • Executives
  • Communications professionals
  • Entrepreneurs
Applies Toward the Following Certificates
  • Business Communication
  • Business Writing
  • Communications 360
Course Description

Coaching is about building relationships—and it’s essential in order for your organization to move forward together to achieve better results. Being an effective coach requires skills that can be practiced and mastered, including listening, building credibility and trust, and showing empathy. In this course, Cornell University’s Dr. Samuel Bacharach, will help you distinguish between coaching and traditional supervision. You will identify the five functions of coaching and the rules for having coaching conversations. Finally, you will examine some of the classic coaching mistakes that people often make and identify how you can avoid repeating those mistakes yourself.

Key Course Takeaways
  • Clarify the goals of coaching
  • Examine coaching as a relationship
  • Identify the five functions of coaching
  • Explore the critical aspects of a coaching culture
Who Should Enroll

This course is intended for anyone with over three years of professional experience who needs to use the skills and strategies of coaching to drive superior organizational results.

Applies Toward the Following Certificates
  • Change Management
  • Executive Healthcare Leadership
  • Executive Leadership
  • Performance Leadership
What You’ll Earn
  • HR Certification Institute (HRCI) General Units 10.00 General
  • Project Management Institute (PMI) 6.00 Units
  • Society for Human Resource Management (SHRM) 10.00 Credits
Course Description

The workplace is filled with employees, clients, and leaders from different backgrounds and cultures. Your Social Style® plays a role in how you communicate and behave in the workplace. This course will prepare you to communicate effectively, efficiently, and empathetically with different cultures no matter your Social Style®.

In this course, you will practice becoming more aware of how your Social Style® is interpreted by others and how that impacts your interactions with others at work. You will also develop strategies for overcoming social blind spots in order to mitigate the risk of ineffective communication in cross-cultural settings. Finally, you will discover the ways you can adapt your Social Style® without compromising your core values for effective communication. By the end of this course, you will have gathered the tools needed to communicate appropriately and effectively in a cross-cultural environment.

Social Style, Social Style Navigator and TRACOM are registered trademarks of the TRACOM Corporation. Social Style Model is a trademark of the TRACOM Corporation. Related content is used with permission from The TRACOM Corporation.

Key Course Takeaways
  • Evaluate how your Social Style® is interpreted by others
  • Become aware of your social blind spots in the cross-cultural work environment
  • Adapt for effective communication
Who Should Enroll
  • Individual contributors
  • Managers
  • Executives
  • Communications professionals
  • Entrepreneurs
Applies Toward the Following Certificates
  • Business Communication
  • Communications 360
  • Immigration Law
  • Senior Executive Leadership
Course Description

From the moment you wake up to the time you go to sleep, you are engaging in impromptu communication that involves presenting ideas that need buy-in from your audience, whether it’s seeking an extension on a work assignment or something as seemingly simple as deciding which parent should drive the kids to school. These are typical aspects of everyday life, but the reality is that the better prepared and adaptable you are for these situations, the more impactful you can be in your areas of communication, especially the workplace. You should obviously be rehearsed, but the more effortless and self-assured you come across while speaking, the more convincing you will be. This preparedness will give you the skills and confidence to succeed in various circumstances where effective communication is crucial.

In this course, you will be provided with a foundation in how improving your everyday communication can make your speaking skills more impactful. You will examine how to set up your message while considering its purpose, its context, and its audience. Keep in mind that this is not about speech writing but about crafting an unscripted message. You will then practice these skills in front of real people to test your ability to deliver your message in applicable environments. You’ll explore what it’s like to adapt that message to different surroundings and challenges. You will also develop emotional intelligence skills as you navigate how to better gauge your audience’s reaction. You’ll understand how applying these concepts will make your messages resonate, from a routine low-stakes situation to a formal pitch that affects your career goals.

Key Course Takeaways
  • Build a message strategy for your desired outcome based on the audience, purpose, and context
  • Practice public speaking tools and strategic frameworks that leverage emotional intelligence in order to effectively deliver your message
  • Adapt to difficult or unplanned situations to stay on message and achieve the desired result
Who Should Enroll
  • Individual contributors
  • Managers
  • Executives
  • Communications professionals
  • Entrepreneurs
Applies Toward the Following Certificates
  • Business Communication
  • Communications 360
  • Persuasive Communication
Course Description

Understanding why people do what they do is the foundation of all influence. When you are inaccurate in doing this, your attempt to influence others will have random and unpredictable effects. But people are complex, and as a leader, you don’t have the time or resources to decipher everyone’s psyche. The key is to know when and how to tailor your approach to understanding others in different kinds of interactions.

In this course, you will learn how to become more accurate in attributing causes to behavior in limited interactions, as well as how to increase your ability to get at the heart of a problem when you have the time and resources to do so. Professor Filipowicz will also teach you how to use a set of tools that can help you understand other people with efficiency, accuracy, and impact.

Key Course Takeaways
  • Recognize the three fundamental drivers of behavior 
  • Form accurate hypotheses about the causes of others’ behavior that leave you open to new and changing information
  • Actively listen in a way that helps the speaker articulate the underlying issue
Who Should Enroll
  • Individual contributors
  • Managers and team leaders
  • Senior managers and executives
  • Any professional looking to become more effective at interacting with colleagues, clients, reports, or superiors
Applies Toward the Following Certificates
  • Adaptive Healthcare Strategy
  • Bridgewater Finance Associate
  • Critical Thinking
  • Psychology of Leadership
  • RSM Family Enterprise Leadership Institute
Course Description

This course will introduce you to basic negotiation terminology. You will learn about the difference between distributive and integrative negotiation, and how to use each of these approaches to negotiation to create maximum value. You will then learn how to balance these two approaches in order to further your chances of making a deal and create even greater further value. By the end of the course, you will have the tools to not only split the pie but also grow the pie in a way that would benefit you and your negotiating partner.

Key Course Takeaways
  • Use the basic tactics for distributive negotiation in order to split the pie
  • Use the basic tactics for integrative negotiation in order to grow the pie
  • Analyze how to balance the two sets of tactics to get a positive outcome for you today in a way that allows you to have a positive outcome for you tomorrow
Who Should Enroll
  • Individual contributors
  • Leaders and managers
  • Executives
  • Procurement and contracts professionals
  • Anyone who wants to become a better negotiator in business and in life
Applies Toward the Following Certificates
  • Bridgewater Finance Associate
  • Hotel Management and Owner Relations
  • Negotiation Mastery
What You’ll Earn
  • HR Certification Institute (HRCI) General Units 10.00 Hours
  • Project Management Institute (PMI) 10.00 Units
  • Society for Human Resource Management (SHRM) 10.00 Credits
Course Description

If you’re in charge of developing and leading strategic organizational change, there are certain tools and concepts you must be familiar with. In this course, the emphasis is on cultivating your ability to assess the need for change. By determining why your organization or team needs change, you’ll be able to better answer questions like: What should you change and how should the change be handled? You will explore the political and complex process of introducing change, which includes motivating others, dealing with resistance and the emotional elements of change, and finally, extending change over time and sustaining it. The course is designed to give you practice so you can initiate and carry out a change effort.

Key Course Takeaways
  • Identify a helpful process framework for leading change initiatives and develop a change vision
  • Diagnose the external factors that are driving change and the strategic orientation of your firm
  • Build an approach for identifying and influencing key stakeholders
  • Devise an approach for overcoming resistance and sustaining your change over the long-term
Who Should Enroll

People who are tasked with leading a change initiative within an organization; they do not necessarily have to be in a formal leadership or management role. This course will be helpful for people leading change at any level of an organization, handling stakeholders who may be internal (such as cross-functional teams and other departments) or external (such as customers). This course prepares students to ready the organization through identifying resistance to change, creating a strategic plan for overcoming that resistance, and getting people on the side of your change initiative. Students will also create a vision statement for the change initiative, which is a key step of any leader.

Applies Toward the Following Certificates
  • Advanced Hospitality Leadership
  • Advanced Hospitality Strategy
  • Change Management
  • Corporate Communication
  • Executive Leadership
  • General Manager Hyatt Leadership
  • Hospitality Leadership
  • Hospitality Strategy
  • Hyatt Hospitality Leadership
  • Intrapreneurship
  • Performance Leadership
  • ams OSRAM Experienced Leader
What You’ll Earn
  • HR Certification Institute (HRCI) Business Units 10.00 Business
  • Project Management Institute (PMI) 6.00 Units
  • Society for Human Resource Management (SHRM) 10.00 Credits
Course Description

When trying to persuade someone, the tendency is to begin in advocacy mode—for example: “Here’s something I want you to agree to.” Most people do not react positively to the feeling of being sold something. The usual reaction is to literally or figuratively start backing up. To make a convincing case, it is more effective to engage with the decision maker as a partner in problem-solving. This makes your counterpart feel less like someone is trying to get them to buy something and more like you are working together to bring about an outcome that is desirable to both parties. Begin by asking yourself: “What is the problem you and the decision maker are solving together?”

By the end of this course, you will have learned how to deeply analyze a problem, possible solutions, and the associated risks as well as the most persuasive and efficient ways of presenting your proposal.

You are required to have completed the following course or have equivalent experience before taking this course:

  • Solve Problems Using Evidence and Critical Thinking
Key Course Takeaways
  • Summarize your analysis of the problem and alternative solutions you rejected
  • Determine and mitigate risks connected with your solution
  • Anticipate objections to and arguments against your solution and prepare counterarguments
  • Structure your proposal and/or presentation
  • Confidently and convincingly defend your proposal
Who Should Enroll
  • Leaders in any industry with 2-10+ years experience
  • Mid-level professionals looking to improve and expand their influence and move into leadership roles
  • Managers who make or request investments in resources, improvements in processes, or changes in priorities
  • VP or C-level executives interested in continuing to grow as leaders
  • Consultants or analysts who make recommendations
  • Engineers and designers leading projects
  • Anyone whose work involves devising, proposing, and defending evidence-based solutions to problems
Applies Toward the Following Certificates
  • Corporate Communication
  • Critical Thinking
  • Intrapreneurship
What You’ll Earn
  • HR Certification Institute (HRCI) General Units 10.00 Hours
  • Society for Human Resource Management (SHRM) 10.00 Credits
Course Description

With emerging technologies and expanding global marketplaces, it is imperative that organizations become highly proficient in driving their change agenda. Whether diversifying, downsizing, merging, reorienting business, or developing new management structures, organizations must be able to effectively carry out change initiatives to remain productive and competitive.

In this course, you will discover how to assess organizational readiness and your own ability to facilitate change. Working with a comprehensive organizational change management simulation, this experiential exercise provides an opportunity for you to learn by doing. By selecting and implementing strategies, you will see the rewards and consequences of your choices. You will also examine why the majority of change efforts fail, study change strategies, and determine how to fit them effectively to the stages of change. Finally, you will build an action plan for introducing a change initiative in your organization. In effect, this course enables you to begin building the skills and habits that you need to help make strategic or substantial change happen.

Key Course Takeaways
  • Explore and identify effective strategies for introducing personal and organizational change
  • Introduce an organizational change via simulation, making strategic decisions, managing timelines, and overcoming resistance
  • Examine the stages of change and select strategies to manage forces who support or oppose change
  • Build an action plan to implement a change initiative in your organization
Who Should Enroll
  • Senior leaders
  • Mid- to upper-level managers
  • High potentials
  • Individual contributors who regularly face change in their organization
  • Professionals who are working in (or aspiring to) leadership roles
Applies Toward the Following Certificates
  • Change Management
  • Executive Leadership
  • Hospitality Leadership
  • Performance Leadership
  • ams OSRAM Experienced Leader
Course Description

As a leader, you are always influencing others. However, if you’re not mindful of how you exert this influence, it could lead to unforeseen consequences for yourself and your team. Your ability to negatively impact someone’s performance, or elevate it to new levels, is powerful and should be taken seriously. 

In this course, Professor Allan Filipowicz discusses how your beliefs drive your subordinates’ performance. You’ll learn how to identify negative and positive expectancy cycles and get the tools needed to reverse the former and accelerate the latter. 

Key Course Takeaways
  • Recognize conditions under which expectancy effects play a role in driving another person’s performance
  • Modify your leadership micro-behaviors to reverse negative and accelerate positive expectancy effects 
  • Make better task allocation decisions
  • Combine positive and negative feedback to maximize performance
Who Should Enroll
  • Individual contributors
  • Managers and team leaders
  • Senior managers and executives
  • Any professional looking to become more effective at interacting with colleagues, clients, reports, or superiors
Applies Toward the Following Certificate
  • Psychology of Leadership
Course Description

Leaders at every level need to be able to execute on their ideas. In virtually every case, this means that leaders need to be able to persuade others to join in this execution. In order to do so, understanding how to create and utilize power in an organization is critical.

In this course, developed by Professor Glen Dowell, Ph.D., of Cornell University’s Johnson Graduate School of Management, students will focus on their personal relationship with power as well as how power works in their organization and social network.

Project Management Institute (PMI®) Continuing Certification: Participants who successfully complete this course will receive 6 Professional Development Units (PDUs) from PMI®. Please contact PMI ® for details about professional project management certification or recertification.

Key Course Takeaways
  • Assess how powerful you are within your professional circumstances
  • Analyze what creates power and take stock of where power resides
  • Analyze, enhance, and activate your network to achieve goals and improve your ability to exercise power
  • Consider what constitutes responsible use of power and the limits of power
Who Should Enroll

This course is intended for mid- to upper-level managers, high potentials, and senior leaders. Learners may come from every continent and from a diverse range of organizations, including for profits large and small, NGOs, and governmental agencies.

This course would also benefit any level of manager or individual contributor with over three years of experience who wants to gain a better understanding of where they can gain sources of power in order to accomplish goals at work and in their life.

Applies Toward the Following Certificates
  • Bridgewater Finance Associate
  • Change Management
  • Communications 360
  • Corporate Communication
  • Critical Thinking
  • Executive Healthcare Leadership
  • Executive Leadership
  • GBTA Global Leadership Professional
  • Hotel Management and Owner Relations
  • Management 360
  • NYATEP WAI: Leaders of Color
  • Performance Leadership
  • Senior Executive Leadership
  • ams OSRAM Experienced Leader
What You’ll Earn
  • Project Management Institute (PMI) 6.00 Units
Course Description

To be an effective leader, you must be able to articulate your thoughts and positions in a clear and concise manner.

Professor Angela Noble-Grange of Cornell University’s Johnson Graduate School of Management draws on her own extensive experience as a speaker and communicator to guide students through the preparation and delivery process. She discusses how to identify the communication purpose and analyze your expected audience. She then shares how to formulate and rehearse your message, including how to pay attention to nonverbal communication.

To fine-tune these skills, this course includes interacting with fellow students. Students will participate in discussion forums and will record and share a video of a short presentation that serves as the course project. This provides rich opportunities for students to hone their communication and presentation skills in a practical way, and to learn from the efforts of others.Participants in this certificate need a high-speed internet connection and a computer or device that can shoot digital videos with reasonable quality. The eCornell course delivery system provides the ability to record and upload videos, so you won’t need special video software.

Key Course Takeaways
  • Analyze and define the purpose of a message
  • Evaluate the intended audience and its needs
  • Formulate the content of the message
  • Embrace and rehearse the content
  • Deliver the message with maximum effectiveness
Who Should Enroll
  • Mid- to upper-level managers, high potentials, and senior leaders
  • Learners may come from every continent and from a diverse range of organizations, including for profits large and small, NGOs, and governmental agencies
  • Manager or individual contributor with over three years experience needing to pitch or present to others, formally and informally, in a professional setting
Applies Toward the Following Certificates
  • Bridgewater Finance Associate
  • Business Communication
  • Business Writing
  • Change Management
  • Communications 360
  • Corporate Communication
  • Data Visualization in Tableau
  • Executive Leadership
  • General Manager Hyatt Leadership
  • Hyatt Hospitality Leadership
  • Management 360
  • Performance Leadership
  • Persuasive Communication
  • Product Management 360
  • ams OSRAM Experienced Leader
What You’ll Earn
  • HR Certification Institute (HRCI) General Units 10.00 General
  • Project Management Institute (PMI) 3.00 Units
  • Society for Human Resource Management (SHRM) 10.00 Credits
Course Description

Have you ever known a very intelligent person who made a very bad decision? If so, you know that having a high IQ does not guarantee that you automatically make critically thoughtful decisions. Critically thoughtful problem-solving is a discipline and a skill—one that allows you to make decisions that are the product of careful thought, and the results of those decisions help your team and organization thrive.

In this course you will practice a disciplined, systematic approach to problem solving that helps ensure that your analysis of a problem is comprehensive, is based on quality, credible evidence, and takes full and fair account of the most probable counterarguments and risks. The result of this technique is a thoroughly defensible assessment of what the problem is, what is causing it, and the most effective plan of action to address it. Finally, you will identify and frame a problem by assessing its context and develop a well-reasoned and implementable solution that addresses the underlying causes.

Key Course Takeaways
  • Assess the context of the problem
  • Determine the current and desired states and confirm this with decision makers
  • Identify and articulate the questions that must be answered to bridge the gap between current state and desired future state
  • Determine root causes and distinguish symptoms from problems
  • Brainstorm a range of possible solutions to address each significant underlying cause
  • Assess each option for the extent to which it bridges the gap between current and future state, whether it is implementable, and if it is ethical
Who Should Enroll
  • Leaders in any industry with 2-10+ years experience
  • Mid-level professionals looking to improve and expand their influence and move into leadership roles
  • Managers who make or request investments in resources, improvements in processes, or changes in priorities
  • VP or C-level executives interested in continuing to grow as leaders
  • Consultants or analysts who make recommendations
  • Engineers and designers leading projects
  • Anyone whose work involves devising, proposing, and defending evidence-based solutions to problems
Applies Toward the Following Certificates
  • Catalyst ’23
  • Corporate Communication
  • Critical Thinking
  • Data Visualization in Tableau
  • Intrapreneurship
  • Senior Executive Leadership
What You’ll Earn
  • HR Certification Institute (HRCI) General Units 10.00 Hours
  • Society for Human Resource Management (SHRM) 10.00 Credits
Course Description

The ability to make effective and timely decisions is an essential skill for successful executives. Mastery of this skill influences all aspects of day-to-day operations as well as strategic planning. In this course, developed by Professor Robert Bloomfield, Ph.D. of Cornell University’s Johnson Graduate School of Management, you will hone your decision-making skills by following a methodology based on tested actions and sound organizational approaches. You will leave this course better equipped to confidently tackle any decision large or small, and you’ll do so in a way that creates the optimal conditions for success.

Key Course Takeaways
  • Respond decisively and consistently when faced with situations that require a decision
  • Determine the most important features of the decision you need to make, based on the setting and the context 
  • Recognize and compensate for psychological factors in yourself and in others that affect decision quality
  • Incorporate available information into decisions, with an awareness of the limitations of that information
  • Establish responsibilities and accountabilities to ensure effective follow­through on decisions made
Who Should Enroll

This course is intended for mid- to upper-level managers, high potentials, and senior leaders with over three years experience. Learners may come from every continent and from a diverse range of organizations, including for profits large and small, NGOs, and governmental agencies.

Applies Toward the Following Certificates
  • Change Management
  • Critical Thinking
  • Data Visualization in Tableau
  • Executive Healthcare Leadership
  • Executive Leadership
  • Performance Leadership
  • Strategic Healthcare Leadership
  • ams OSRAM Experienced Leader
What You’ll Earn
  • HR Certification Institute (HRCI) General Units 10.00 Hours
  • Project Management Institute (PMI) 6.00 Units
  • Society for Human Resource Management (SHRM) 10.00 Credits

Technology

Course Description

Leaders of all kinds have to make informed and resolute decisions. Tech people are often fact- and data-driven, which can make them excellent decision makers. In general, everyone has a decision-making style — what separates out great decision makers is their ability to adapt based on a problem’s needs.

You will begin this course by evaluating your default decision-making style using a data-driven tool, “Decision-Making for Leaders” designed by Victor Vroom, a leading expert on decision making. You will then explore what quality decisions look like. These initial steps will set you up to more effectively take action and make good decisions.

Professor Erica Dawson, Ph.D., the Nancy and Bob Selander Director of Engineering Leadership Programs at Cornell University, guides you through the course, allowing you to evaluate yourself, digest the results and data, and then assess your ability to effectively adapt. The course concludes with the creation of an action plan, setting yourself on a path for future success.

Key Course Takeaways
  • Evaluate your current leadership decision-making style
  • Ground yourself to your situation and move from data to action
  • Assess how your current leadership style impacts effectiveness across a variety of situations
Who Should Enroll
  • Emerging and experienced technology leaders
  • Managers and directors of web services, software development, and IT teams
  • Early to mid-career technology professionals looking to move into a leadership role
  • Chief Technology Officers
  • Business leaders who work with technology professionals
  • Graduate students transitioning from an academic track to an industry track
Applies Toward the Following Certificates
  • Technology Leadership
  • University of Rochester Medical Center Technology Leadership
What You’ll Earn
  • Project Management Institute (PMI) 10.00 Units