Traveler Satisfaction is the Buzz Phrase of Our Industry

A new survey by the Global Business Association in partnership with Dinova has found that only one in five companies have traveler satisfaction programs. Another 29 percent are working on programs and 50 percent said they have no plans to create one, according to the new research released today. The results were based on an…

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New Research: Business Travelers Seek Personalized Options & Payment Efficiencies

Alexandria, VA (July 17, 2019) – Business travelers want hotel options that are convenient, personalized and competitively priced with amenities. New research from the Global Business Travel Association (GBTA), in partnership with HRS, highlights these preferences while also demonstrating that many corporate travel buyers underestimate how important these elements are for their travelers. The global…

Building and Managing a Travel Program is an Exercise in Balance

Business travelers prefer to book hotels that are close to their work assignments and competitively priced, according to a new survey by the Global Business Travel Association in partnership with HRS. Many corporate travel buyers recognize the importance of practical factors such as proximity and price. But it’s those elements that are key to the…

Companies Better Beware When it Comes to GDPR

The European Union last week imposed fines on two major travel companies under its privacy and data protection law, which went into effect a year ago. Marriott International, the largest hotel company in the world, and British Airways were both ordered to pay millions of dollars in fines under the EU’s General Data Protection Regulation,…

Hometown CEOs to Take Center Stage at GBTA Convention 2019

Alexandria, VA (July 15, 2019) – The Global Business Travel Association (GBTA), the voice of the global business travel industry, today unveiled its first Center Stage panel for GBTA Convention 2019, held August 3-7 in Chicago. The session is made possible by RoomIt by CWT. The panel, Hometown CEOs Take Center Stage, will feature two…

Cvent Wraps Successful CONNECT Conference in Vegas

Cvent just wrapped up its annual Cvent CONNECT conference in Las Vegas, and the meetings, events, and hospitality technology provider announced a few new and expanded programs for meeting planners. Here’s what travel buyers may expect to see in the future. A few highlights: Trade Shows Could Get Easier Marketers and trade show managers will…

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Airlines Stepping Up Efforts to Lure Corporate Travelers

While business travelers account for a small percentage of their customers, they are typically twice as lucrative for airlines. Many carriers have been improving their fleets of aircraft, building new lounges, offering more amenities, and creating special programs for their corporate customers. “We’re deeply focused on improving the experience for all customers, including Corporate customers,”…

Nominations for Company Achievement Awards Now Open

WINiT by GBTA is now accepting nominations for the inaugural WINiT Awards. The WINiT Awards recognize the women, men and companies who together, are driving positive change for the career mobility of women in travel-related industries. As part of the Company Achievement Awards category, an organization that supports the professional development of women will be recognized…

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Weekly News Roundup

Delta Air Lines Improves Economy Service Delta Air Lines is improving its economy service on international flights. Airlines have long been criticized for dialing down their service. But on Delta, passengers will now be welcomed by a purser or lead flight attendant. They will get a personal greeting. And shortly after departure, they will get…