*This post was also sent as an email to GBTA Members.* Dear GBTA Member, I recently had the honor of attending the GBTA Foundation Gala and celebrating the Foundation’s 20th Anniversary. The gala highlighted the groundbreaking research the Foundation has conducted on behalf of the industry. That research has made the Foundation a global thought…
On Tuesday, the House Transportation and Infrastructure Committee held a hearing on U.S. airline customer service featuring representatives from United, Alaska, Southwest, American and the Consumers Union. According to Skift, members of Congress urged executives to improve their customer service and questioned airlines’ overbooking practices. GBTA released a statement on the hearing, sharing results from…
Recently, GBTA reported that the European Parliament called upon the European Commission to reintroduce a visa requirement for Americans traveling to Europe unless political issues over visa reciprocity between the regions are resolved. In its response to the European Parliament published last week, the European Commission argued that suspending visa reciprocity with the United States would…
Nine innovators recently competed for a spot on the Expo Floor at GBTA Convention 2017 during the multi-faceted Innovation Series. The interactive program enabled innovators to present their pitch to a panel of judges and participants who, at the end of the webinar, selected a winner to move on and exhibit on the all-new Innovation…
Imagine your next business trip: you’re in a foreign city with little or no understanding of the native language. You simply want to grab a bite to eat so you head to a restaurant, only to realize that you can’t understand the menu. You take your phone out, point your camera at the menu, and…
Please join us in congratulating the following members, who have been nominated to run for positions on the GBTA Board of Directors. Candidate platform statements will be sent to all GBTA Members in the coming weeks. The Board consists of thirteen (13) Members comprised of the President, Vice President, Immediate Past President/Chairman of the Board,…
Airmule, Mezi and GlobeChat recently went head-to-head in the first round of the Innovation Series, a series of webinars in which each innovator presents their pitch for a chance to exhibit on the all-new Innovation Row at GBTA Convention 2017. The Innovation Series and Innovation Row are sponsored by Travel Leaders Group, as they share…
In light of recent incidents, we are seeing some positive developments with changes in policy related to denied boarding compensation and operational use of security personnel. However, something that was clearly missing from today’s House Transportation and Infrastructure Committee hearing on customer service was the voice of the business traveler. We do hope to see…
John Wagner, Deputy Executive Assistant Commissioner, Office of Field Operations for Customs and Border Protection provided an overview of the new biometric exit model at the 15th Annual GBTA Legislative Summit, an event that brings more than 100 travel professionals to Washington, D.C. to meet with lawmakers to share opinions on key issues. Wagner told…
Steve Yonkers, Director of Identity and Credentialing, Department of Homeland Security’s Office of Policy, Screening Coordination Office spoke about REAL ID issues at the 15th Annual GBTA Legislative Summit, an event that brings more than 100 travel professionals to Washington, D.C. to meet with lawmakers to share opinions on key issues. Yonkers provided background on…
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