The primary goal of assistance is to provide the traveler with the logistical services regardless of the circumstances. The specialized protocols of an assistance program will insure key corporate contacts are aware of and can provide guidance to any assistance case Assistance companies create a streamlined process at the front end – one number to…
As the world starts to emerge from the COVID-19 pandemic and global travel slowly opens up again, many countries are considering a system whereby travelers can prove their vaccination status to facilitate travel across borders. In fact, some countries have already done so. COVID-19 travel certificate systems involve digital or physical records of a person’s…
As the global pandemic unfolds and employees are planning to return to work and travel, keeping them safe is more important than ever. Companies are adapting to the new reality of Duty of Care during a pandemic and many are finding it difficult to navigate these waters. In the United States alone, over 2,400 lawsuits…
With the entire business travel industry being turn upside down due to the pandemic, this is an opportunity for a fresh restart in every aspect of business travel, including duty of care and risk management. There are many choices to be made right now and one of them is to either go back to how…
Emergencies happen without warning, as the recent ice storm disaster in Texas reminded us. Does your company has plan in place to support staff when facing this type of crisis? While most companies have an emergency disaster plan on site, these plans don’t typically address flexible or remote working. With the impact of the pandemic…
I think everyone agrees that we find ourselves living in a different environment since the onset of the pandemic. And now with the administration of the COVID vaccine, we are thinking about and wondering how to safely prepare for a return to business travel. So, what will be mandated for the traveler in order to…
Imagine you are a business traveler who spends 80% of your work time traveling: you spend 4 days on the road and 1 day per week back in the office. You have a million things demanding your attention and time. How do you maintain any consistency in managing your physical or mental health when juggling…
As the person responsible for your organization’s Travel Program, you may be in a very typical situation trying to get leadership to talk about or focus on travel risk and implementing a process to mitigate travel risk. Typically, you are aware there is a need for an end-to-end travel risk mitigation solution for your organization…
Managing travel risk is important for all organizations, regardless of size. Investing in a Travel Risk Management (TRM) program helps your travelers avoid problems, ensures help is available if your travelers need it, and protects your organization from financial loss in the event of something happening. Essential Elements of a TRM Program While the elements…
Cybercriminals threaten business travelers and the organizations they represent with reputational damage and financial losses. Research shows that travelers going to a wide range of countries face a growing threat from cybercriminal activity, both from sophisticated as well as less capable groups. Cybercriminals use techniques such as drive-by downloads and phishing attacks to facilitate financial fraud and…
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