GBTA Leadership

As a global industry organization, GBTA relies upon experienced and dedicated business travel industry professionals to guide its strategy and direction to better serve our members at large and the business travel industry as a whole. Our global leadership is comprised of several groups of volunteer and staff leaders whose mission is to ensure the health and growth of the organization.

GBTA Board of Directors

Mission

GBTA is a member-driven organization. Our Board of Directors is the organization’s governing body comprised of members from throughout the diverse global business travel industry. The Board is responsible for establishing the focus and direction of the association.

Structure

The Board consists of 13 members including President, Vice President, the Immediate Past President, the President and Vice President of the Council of Allied Leadership, the President of the Chapter Presidents’ Council, and five direct members elected at large, and two Allied members elected at large.  The Executive Director & COO serves as an ex-officio member.

The President and the Vice President each serve two-year terms. The Direct At-Large Board Members serve staggered three-year terms. The Allied At-Large Board Members, and the President and Vice President of the Allied Leadership Council and the President of the Chapter Presidents’ Council each serve two-year terms.  

GBTA Executive Board Members

Board of Directors

Denise Truso, CCTE, GTP
Vice President, GBTA
Global Travel Manager
PayPal
 

Board of Directors

Christle Johnson, CCTE, GLP, GTP
Chairperson, GBTA
Vice President Travel & Business
Services
Johnson Downie LLC

Board of Directors

Dorothy Dowling
President, GBTA Allied Leadership Council and Chair, WINiT Strategic Advisory Board
Senior Vice President and Chief Marketing Officer
BWH|Hotel Group
 

Board of Directors

Alison Taylor
Vice President, GBTA Allied Leadership Council and Executive Board Member
Chief Customer Officer
American Airlines

 

Board of Directors

Tricia Alsup
Executive Board Member, GBTA
Travel Manager
Dollar General
 

Board of Directors

Suzanne Neufang
CEO, GBTA

Board of Directors

Phillip Peña, Regional Director
Executive Board Member, GBTA
Global Sales
Mandarin Oriental Hotel Group

Board of Directors

Will Pinnell
Executive Board Member, GBTA
Vice President, Product Strategy
BCD Travel

Board of Directors

Steve Sitto
Executive Board Member, GBTA
Sr. Manager, Global Travel and Events
Tesla, Inc.
 

Board of Directors

Connie Smith
Executive Board Member, GBTA
Manager, Global Travel Services
McCain Foods Limited

Board of Directors

Erin L. Wilk
Executive Board Member, GBTA
Global Security Travel Safety Manager
Facebook
 

Board of Directors

Rita Visser, GTP
Executive Board Member, GBTA
Director, Global Travel Sourcing and
GPO
Oracle

Board of Directors

Mark Ziegler
President, GBTA Chapter Presidents’ Council and Executive Board Member
Senior Travel Manager, Global Travel Services
NetApp, Inc.

GBTA Ex-Officio Board Members

Board of Directors

Alma Ceballos
LATAM Advisory Board Chair
Travel Manager & Business Services
PwC MX Procurement
 

Board of Directors

Mark Cuschieri
European Advisory Board Chair
Executive Director and Global Head of Travel
UBS
 

Board of Directors

Sue Spear
Canadian Advisory Board Chair
Manager, Corporate Travel and Fleet
Cengage

Allied Leadership Council

Mission

GBTA’s Allied Members are a vital conduit for addressing the travel industry’s most pressing issues and assuring that their concerns are addressed by GBTA. The Allied Leadership Council represents GBTA Allied Members by acting as an advocate for the Allied community within GBTA, and to assure that the Allied/GBTA relationship remains strong and productive.

Structure

The Allied Leadership Council president and vice president both sit on the GBTA Board of Directors, and offer input and vote on all issues pertaining to the future direction of GBTA. 

Objectives

  • To serve as the voice of the Allied Membership
  • To increase GBTA Board and Staff awareness of the Allied community and its needs
  • To reinforce the value of Allied membership to business travel suppliers

Allied Leadership Council Members

 

Alison Taylor

Chief Customer Officer
American Airlines
Vice President, GBTA Allied Leadership Council and Executive Board Member

Dorothy Dowling

Senior Vice President and
Chief Marketing Officer
BWH | Hotel Group
President, GBTA
Allied Leadership Council
Chair, WINiT Strategic Advisory Board

 

Reggie Aggarwal

Founder & CEO
Cvent

 

 

Doreen Burse

Senior Vice President
United Airlines

 

Mark Hollyhead

Chief Operating Officer
Egencia

Beth Kinerk

Senior Vice President
Avis Budget Group, Inc.

 

Robert McDowell

Chief Commercial Officer
Choice Hotels International

Donald Moore

Senior Vice President
Business Rental Sales &
Global Corporate Accounts
Enterprise Holdings, Inc.

Doug Payne, CCTE, GLP, GTP

Senior Vice President – Sales
ALTOUR

 

Will Pinnell

Vice President, Product Strategy
BCD Travel

Michael Qualantone

Executive Vice President
& General Manager
Global Supplier Relations
American Express
Global Business Travel

Tammy Routh

Senior Vice President
Global Sales Organization
Marriott International

 

David Seelinger

Chairman and CEO
EmpireCLS Worldwide
Chauffeured Services

Bob Somers

Senior Vice President – Global Sales
Delta Air Lines

Robert J. Stuart

Executive Vice President
Global Sales
The Hertz Corporation

 

 

Apply to get involved with the Allied Leadership Council
Allied Leadership Council Application

Staff Leadership

Mission

GBTA Staff leadership develop plans and initiatives to execute the mission of GBTA as defined by the Board of Directors and its members. Staff leaders represent various global regions and specific roles needed to carry out the Board mission.

Objectives

  • To serve GBTA members and fulfill the mission as defined by the GBTA Board of Directors
  • To advocate for the business travel industry with global governmental bodies and with media influences shaping the view of business travel.
  • To provide global business travel member benefits, including: continuing education, career advancement, access to business travel research and tools and industry networking.
  • To grow membership and involvement with the organization, and shape the future of the global business travel industry.

GBTA Staff Leadership

Suzanne Neufang
CEO
GBTA


Lisa Censullo
Executive Vice President
GBTA


Peggy Miller Dolphin
Senior Vice President, Sales – Americas
GBTA


Shane Downey
Vice President, Government and Community Relations
GBTA


Melanie Garrett
Senior Vice President, Sales – EMEA
GBTA


Heather Haley
Senior Vice President, Global Sales Operations
GBTA


Liz Huh, CMP, CAE
Senior Vice President, Global Operations
GBTA


Catherine Logan
Regional Vice President - EMEA
GBTA


Hema Shah
Senior Vice President and Chief Financial Officer
GBTA


Nancy Tudorache, CTE
Regional Vice President - Canada
GBTA


2020 - 2021 WINiT by GBTA Strategic Advisory Board

Mission

WINiT is a network serving as a catalyst to drive positive change for the career mobility of women in the travel-related industries.

WINiT Strategic Advisory Board Members

Dorothy Dowling
Senior Vice President and
Chief Marketing Officer
Best Western® Hotels & Resorts
Vice President, Allied Leadership Council Chair, WINiT Strategic Advisory Board, GBTA

 

Michelle ‘Mick’ Lee
Founder, WINIT forWomen
Managing Director, Global Head of General & Shared Services
BNY Mellon
Vice-Chair, WINiT Strategic Advisory Board, GBTA

 

Suzanne Neufang
CEO
GBTA

 

Lisa Censullo
Executive Vice President
GBTA

 

Mary Ellen George
Head of North America
CTM

 

Aileen Furlong
Managing Director, Specialty Sales
& New Business Development
United Airlines

Patricia Huska
Chief People Officer
American Express Global Business Travel

Christle Johnson, CCTE, GLP, GTP
Vice President, Travel & Business
Services, Johnson Downie LLC
Chairperson, GBTA

Tara Ketcham
Assistant Vice President Business Development
Enterprise Holdings

Catherine Logan
Regional Vice President - EMEA
GBTA

Beth Kinerk
Senior Vice President
Avis Budget Group, Inc.

Melissa Maher
Senior Vice President
Global Partner Group
Expedia, Inc.

Traci Mercer
Senior Vice President
Global Lodging, Ground and Sea
Sabre Travel Network

Malaika Myers
Chief Human Resources Officer
Hyatt Hotels Corporation

Becca Rabinowitz
Head of SpotHero for Business
SpotHero

Kristen Shovlin
Vice President
Sales Operations and Development
Delta Air Lines

Laura Smith
Executive Vice President
Sales, Marketing and Customer Experience
Hertz Corporation

Alison Taylor
Chief Customer Officer
American Airlines
Vice President, GBTA Allied Leadership
Council and Executive Board Member

 

Rita Visser
Director, Global Travel Sourcing & GPO
Oracle
Executive Board Member