VIDEO: The Generational Divide and Business Traveler Satisfaction

VIDEO: The Generational Divide and Business Traveler Satisfaction

Earlier this year the GBTA Foundation released a study in partnership with American Express Global Business Travel exploring the drivers of business travel satisfaction. In the video below, GBTA researchers Jeanne Liu and Kate Vasiloff discuss the study findings, diving into the generational divide when it comes to travel satisfaction.

Business Travelers Report High Satisfaction with Business Travel Experience

Business Travelers Report High Satisfaction with Business Travel Experience

The latest GBTA Business Traveler Sentiment Index™, in partnership with American Express, shows business travelers enjoy most elements of the travel experience. Satisfaction is highest with staying at hotels (78 percent), the overall travel experience (73 percent) and making travel arrangements (73 percent). While satisfaction levels are high, a decline of 3.7 percentage points in…