In light of recent incidents, we are seeing some positive developments with changes in policy related to denied boarding compensation and operational use of security personnel. However, something that was clearly missing from today’s House Transportation and Infrastructure Committee hearing on customer service was the voice of the business traveler. We do hope to see…
The GBTA Foundation today unveiled the new GBTA Request for Proposal (RFP) for Car Rental, in partnership with Enterprise. The updated RFP is global, includes a sustainability module and is more efficient and easier to use. A task force made up of representatives from across the industry including car rental agencies, Travel Management Companies and…
Tuesday morning, Dorothy Dowling, Senior Vice President, Best Western Marketing and Sales, led a fascinating panel on the Future of the Travel Distribution Landscape at GBTA Convention 2015. She was joined by Douglas Anderson, CEO of Carlson Wagonlit Travel; Scott V. Alvis, Chief Marketing Officer of Amadeus North America; and David Pavelko, Director of Travel…
New research from the GBTA Foundation sheds light on the impact that ride-sharing companies are having on the business travel industry. While one in four companies do not allow their travelers to use ride-sharing companies, many have no policy in place, creating risks for companies and travelers alike. A panel Tuesday at GBTA Convention in Orlando…
In the wake of a tragedy like the recent crash of Amtrak 188 killing eight people and injuring 200 others near Philadelphia, we need time to mourn and then time to understand what happened and what went wrong. It is important to learn from this crash, however, and apply those lessons to our nation’s infrastructure…
Congresswoman Lois Frankel welcomed GBTA’s Legislative Symposium attendees to Washington, D.C. saying, “there is nothing more important that having citizen lobbyists.” She said there are so many issues that come in front of Congress that they depend on folks like those in the room who have practical experience to share their ideas on what works…
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