Allison Ausband is Executive Vice President and Chief Customer Experience Officer for Delta Air Lines. She previously served as Senior Vice President — In-Flight Service, leading a team of 24,000 flight attendants, supervisory and support personnel around the globe, as well as Delta’s onboard global food and beverage operation and experience. Her key responsibilities included…
Education, learning and professional development sometimes don’t get the credit they deserve for how much they do to inform, inspire, engage and advance us. But at GBTA, they are not unsung heroes–they are the stars. When it comes to volume, breadth and relevancy, GBTA takes deep pride in leading the industry in year-round learning and…
It is the end of the first week of October! So many things are coming up, Canadian Workshops, GBTA Convention, U.S. Thanksgiving, the best day of the year, GBTA Conference Europe 2021 and Christmas! I will happily send you my letter to Santa. BUT before we get there, we must first finish the Politics of Travel. As for the…
Born in Germany and based out of Mexico, Maren Hanschke brings with her more than 20 years of travel industry experience, specializing in Business Travel and Global TMC´s. She graduated with a Business Management Degree at the Universidad Iberoamericana Golfo Centro in Puebla, Mexico and is fluent in 3 Languages. Consolidating and structuring the FCM…
Hi everyone! I recently spoke with a journalist for a Bloomberg article who asked the question: “What will a strong recovery for business travel look like and when will it happen?” After some discussion, we pretty much landed on: “It depends how you’re measuring recovery and also whom you ask.” The question came on the heels of the Biden Administration’s loosening of restrictions for international travel to the U.S. This was welcome news across our industry, in the U.S and globally. But we also…
Proudly connecting People to what is important in their lives since 1999. Silke began her Southwest Airlines journey in Marketing and has since served in a variety of Leadership positions in Corporate Sales, Business Development, and currently Southwest Business where she is part of the Leadership Team responsible for the business travel sales strategy for…
Fifty days and counting until the business travel industry comes together as we have for so many years. Once again at GBTA Convention 2021 we’ll learn, connect and do business, while making health and safety a priority. But we also know due to current circumstances, some may not be able to attend in-person this year. We want everyone to…
It has been approximately 18 months since the inception of the worldwide pandemic, COVID-19, and the world has become used to the “new normal”. During this time there has been a multitude of information available regarding travel, safety, health, and wellness. It is important to communicate succinctly to employees, travelers, and customers. The volume of…
Many are enjoying the last days of seasonal breaks, kids are headed back to school, and the last business quarter of 2021 is around the corner. And typically, the weeks ahead are busy ones for business travel, meetings and conferences. But thanks to the realities of the ongoing pandemic, again this year, the world looks different. And that includes for…
I am pondering how to describe the last two weeks and it is getting late – so here you go. It was a dark and stormy Wednesday and I was looking forward to a long weekend away from DC spent at a good friend’s (since 1st grade) wedding. But I was also growing flummoxed on how…
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